Two stages of competency based questions, one with case study that was only revealed during the interview, not before. The case study was based on real life situations that may occur during the role.

Interviewed for 90 mins by 2 people from the Service team of 300+ people. Perhaps unsurprisingly very "corporate" in style - I.e. they are looking for you to tick their boxes, by using certain words and phrases within your answers. If you know the rubric, you can prepare well and will do well, but it does not allow any flexibility in answering questions, thus the interview feels very stilted and inorganic.