The process took 1 week. I firstly received a prescreening phone call and was asked about my current situation, availability and motivation as well as to describe a couple of situations concerning my previous experience in customer support. Then an online test followed, 2 letters in English and 2 in mother tongue language, as well as grammar tests in both languages. After 2 days an interview was scheduled via Hangouts. However, the application did not run, due to wrong browser used and the interview was cancelled as long as they did not have access on Skype (this was supposed to be on Skype, but changed their minds and decided to take it on Hangouts). Unfortunately, the recruiter was not supportive during the process, even though polite, did not answer all my questions, avoided to give further details, bargained the amount to offer as relocation assistance (initially I was told something then I was told something else), did not explain how the application works (I had to take the initiative to check it on my own), whereas she did not respond on time so as to arrange a new appointment; I had to send an e-mail and ask for a new one, whereas they informed me about the new one just 1 hour before this was scheduled on the same day! In addition, the manager who called me to take the interview was angry, obviously because of the technical problem that had appeared, implied that it was the recruiter's fault, raised her voice and asked questions in an offensive way as if I was responsible for this. The whole process gave me the impression that they are unprofessional and that they do not respect the candidates. After all this indifferent, negligent and rude approach, they wanted me to provide them with a feedback and explain why I refused to have a new appointment with them!