I was referred by a friend who worked in Client Services - her husband works at W&R as well in IT - and sent her my resume and cover letter, which she submitted internally for me. (She gets an annual bonus for every year that I work here.) This gave me a leg up since I was able to get my application in sooner than the general public, as the job had not been posted externally yet. I got a call about two weeks later, did a brief 5-10 minute phone interview with HR, and scheduled an interview. I interviewed first with HR, then did a brief assessment of math skills, a typing test, and a writing test, then was taken upstairs to interview with me would-be manager. Pretty typical interview - nothing out of the ordinary. Was asked the standard questions about my resume/cover letter, why I thought I was a good fit, etc. That was it. Received a call about a week later and was offered the position. I started a week later and that was that.

Phone interview with HR and then manager interview. Basically was a what have you done in your past jobs that will prepare you for this. How would you handle certain situations. Was an entry level job so nothing to difficult. Was called back about 2 days later and offered the job. Would not negotiate salary.