Large group meeting at north London training centre, we were split into smaller groups and took part in an upselling and product choice task. It is important to be vocal but not overly so in this task. Then you are taken back to the waiting room where you're called for a 1:1 interview.

They asked some basic questions; it was a very friendly atmosphere; the recruitment process is very straightforward; I think it takes no more than two weeks. First a telephone interview, then an interview with the managers