Online questions and assessment. Took a while and went through various situations such as what would you do if... or prioritising tasks. Mentioned group interview but that never took place. In person interview with another customer service advisor. Very formal and serious and I had the feeling they already knew who they were going to hire as they didn't seem as interested as I thought they would be. Two people interviewing, though one seemed to not know what they were doing and kept referring to the other person. A lot of questions and took a good half an hour.