2-3 layers of interviews with various levels of management. Mostly common question and answer formats surrounding experience in customer service and relevant skills. It is helpful to know a few of the team members prior to interviewing. Focus on softskills and interpersonal navigation abilities. Demonstrate critical thinking and the ability to spontaneously adapt in high pressure situations.

Very blunt and straight to the point in the best way. The people here are very down to earth and friendly despite the fact that it is a large corporation.