What I bring to the team is a strong record in relationship building. I'm happiest when I'm engaging and strategizing about how we can help the customer and one another. I find that in Customer Service, some people can be overly transactional. I think my superpower is in establishing more meaningful connections. I've gotten strong feedback in the past. One client said I was the best Problem Resolver and calm person he'd ever talked to. These types of connections have turned into big score wins. For example, last year, I doubled my retention score and outperformed my peers by 30%. And it's probably relevant to share that I started in that role without any knowledge in the field.