The interview process was extremely structured and well communicated in advance. There were 4 rounds in total starting from a HR phone screen. This round was primarily to gauge the profile fitment for the role. Following the phone screen, there was a 1 hour video chat with two senior managers of the Customer Success team, mostly revolving around day-to-day scenarios. Third round was a skill test on HTML, CSS and Javascript proficiency along with an eye on how were candidates engaging the interviewer while performing these tasks (client simulation of sorts). Final round is a HR round for behavioural and cultural fitment check. One of the more matured companies when it comes to the interviewing process. One thing that really stood out personally for me was my interaction with Harshil. Harshil is a talent partner for Whatfix, from the onset of the process he made sure that I understood what was expected of me in every round. Starting from the FAQs to pre-interview preparation content, Harshil was always just a text or a call away. Moreover, after each round Harshil also shared detailed post-interview feedback which was extremely helpful going into the next round and for future interviews. Through out the process, I felt well equipped, informed and supported - thanks to Harshil and rest of the Whatfix team!

End to end, the interview process although understandably extensive, was like a breath of fresh air. Unlike the typical, outmoded Q&A type interview structures, Whatfix goes above and beyond in setting an example of how interviews should be. - All 5 interview rounds were mature, business-focused conversations that are two-way thought flows. - Discussions with CS leaders were around my work background focused on experiential learnings, conflict management, understanding of the industry and the behavioral requisites of the past roles. KPIs were discussed in detail in what are data-driven conversations. - The QBR round had a panel that comprised tenured senior CS managers and was a healthy discussion on metrics, strategy and roadmaps. - The VP round and the ensuing Director and Leader (Partner Success) round were extremely informative and business (data) focused, while being very cordial. - The TA team (Harshil, Shweta and Sneha) ensured a world-class experience throughout. They keep you well informed ahead of time and assist you at every step with the required material to approach each discussion. All the rounds are very cordial and emphasis is laid on making the interviewee comfortable. Nothing daunting. Be sure of what you bring to the table.