On 18th July, I got a call from Abhay Menon (TA team member from Whatfix) for the role of Manager of Customer Success Operations. He gave me a brief introduction to the role. This was more of screening before they go ahead with the further interview process. On 19th July, Abhay sent me the details over the email. The first round of interview was a discussion with the Director of Customer Success. This is to assess my knowledge on Customer success fundamentals, my industry experience, current challenges and the initiatives I have taken to overcome those challenges. The interviewer was keen to know the reason for the switch. The conversation was specific to the role I had applied. He intended to understand my overall knowledge and seriousness about the application. Post First round of interview, Harshil from TA team pitched in to give me timely updates on the progress. He was crystal clear in communicating the details throughout the interview process. The second round of the interview was scheduled in the same week with 2 of the directors. I was asked to prepare a PPT beforehand and present it to the interview panel. The discussion revolved around my point of view in interpreting the data and the situation. This was a very detailed and value-added conversation based on my presentation to the panel. I felt this is one of the best interviews I have attended off-late. The assessment was done based on presentation skills, analytical skills, thought process and overall industry knowledge. As soon the interview process finished, The interview panel gave me a clear update that next round will be scheduled by Harshil ASAP. The third round of interview was scheduled with Vice President of Customer Success. The discussion revolved around the tools, projects, initiatives I have taken throughout my career. Immediately after the third round, Harshil gave me very clear updates on how they will be proceeding with the interview. The fourth and the final round was with the Talent Acquisition Manager, This was to assess me on cultural fitness and behaviour. Lots of questions revolved around why exactly I am looking for a change and how I have handled a difficult situation throughout my career. Few questions on what is my major accomplishment and failure during my career. In summary, the entire interview process was very well organized. Each one I have interacted with was kind and they seem to have in-depth knowledge on the topic we were discussing. This made me more comfortable and eager to crack the interview with much more preparation. Post-interview, I had a very long conversation with Harshil on my salary breakup, benefits, Company culture etc. He was very polite and kind throughout the conversation. He answered all my questions with patience. My offer letter was released on 6th August 2020. The entire interview process was completed within 15 days. Out of all the interviews I have attended, this one was a completely different experience. Harshil was always on his toes and kept me updated on the status, next steps etc. Kudos to Harshil and Sneha for their patience and passion for work. My Overall interview experience with Whatfix was impressive. Whatfix gives a lot of importance to cultural fit and candidates interest. They seem to value the real talent and knowledge. Now that I am on notice period and eager to be part of a growing organization!