Candidatei-me online. O processo levou 4 semanas. Fui entrevistado pela Wise (Tallinn) em jul. de 2021
Entrevista
The process was very pretty smooth as I applied for the job online and then received a screening call. I got to take a home test, which was pretty easy and similar to your typical support-related jobs. The first round was good, as well, as they guided me through the whole process and were very nice.
The Final round was with two department heads, and I had covid, but I appeared in the interview and gave my best. I was convinced that I would get the offer as they asked questions about relocating, and in the end, after waiting for a few days, I got the rejection email, but they were kind enough to set up a call to give feedback since I went all the way till the last round.
The feedback I received on the call was that I didn't look motivated for this job I told them I'm highly motivated but I guess that COVID-19 effect they were able to see that on my face during the interview.
Perguntas de entrevista [1]
Pergunta 1
tell us about your experience working in Support and handling difficult customers?
Candidatei-me online. Fui entrevistado pela Wise (São Paulo, SP) em mar. de 2026
Entrevista
It's a quick yet thorough interview with few steps done 100% through Google Meet. It's 100% conducted in the English language and includes a handful of questions regarding previous experience.
Candidatei-me online. Fiz uma entrevista na empresa Wise.
Entrevista
Phone screen. Online interview. Easy for the most part. Nothing else to it really. And you have another interview with the leads and their leads. But there was never hard questions asked. Just general stuff
Candidatei-me online. O processo levou 2 semanas. Fui entrevistado pela Wise (Paya Lebar) em fev. de 2025
Entrevista
I went through two rounds of interviews for the role.
First round: A video call with the recruiter, who mentioned they were looking to fast-track the hiring process and fill the role quickly. Because of this, there would only be two rounds of interviews.
Second and final round: An in-person interview with two Customer Support Team Leads at their office. Although they stated they wanted to keep the conversation less formal, the interview felt overly scripted, as they read directly from their laptops. There was minimal eye contact, and they were heavily focused on typing notes throughout. A better approach would have been to divide roles, where one interviewer focuses on leading the conversation while the other takes notes, allowing for a more genuine two-way interaction.
I was assured an update, including feedback on my interview by the end of the week, but this was not provided. Despite multiple follow-ups, I received no response and was eventually forced to reach out to a colleague who wasn’t directly involved in the process. 1 week and 4 days later, I finally received an automated rejection email with no explanation.
This experience reflects a lack of professionalism in the recruitment process, both from the hiring team and leadership. Given that "Transparency" is one of the company’s core values, it was disappointing to see it not upheld in the hiring process.
Perguntas de entrevista [1]
Pergunta 1
What did you do in a challenging situation with customers?