An IT technician, also known as an IT support technician, is a professional specializing in the management, maintenance, and resolution of problems related to computer systems, hardware, and software. Their main role is to ensure that computer equipment functions properly and to meet users' needs by resolving computer problems and keeping systems up and running.

Overall pretty friendly, decent process post interview with lots of documents and paperwork for HR etc. Everything was over the phone whether speaking to your hiring manager, future supervisor or HR.