It begins with a phone screening to discuss qualifications and gauge interest. This is followed by one or more in-person or virtual interviews, where candidates may be asked behavioral and situational questions to assess their customer service experience, conflict resolution skills, and ability to handle challenging situations. Additionally, candidates may be asked to participate in role-playing exercises or provide examples of excellent customer service they have delivered in the past.

Applied online through indeed, got email response after about one maybe two days . They wanted to set an meeting through zoom or Skype and I wasn’t able to set it up