You fill out a sheet of paper and afterwards you're set up at a computer for testing. Timed typing, 72 multiple choice questions and listening to recordings and answering questions that follow them. They want to be sure you can pay attention to detail. Everyone was polite. I was offered the Customer Service position and was told that training is for 4-5 weeks. They send you a quite a bit of emails after the offer asome well as where to take your drug test.