The hiring process is pretty rigorous. First you must complete the application on there website. A few days late you will get a questionnaire emailed to you. Be advised that this questionnaire is NO JOKE! It's about 40 questions (mostly essay questions). These are involved questions asking things like tell me about a time you worked hard to help a customer. After you complete this (within 24 hours) you will get a call if you qualify. After this you must take an assessment. The assements are a typing test, a listening test where you listen to recorded phone calls and answer questions and a customer service inventory of about 100 questions. If you pass all the assessments you get to come in for an interview. The interview was pretty routine and lasted a little less than an hour. I was actually nervous based on the pre interview process. I was picturing a police type interrogation with bright lights. But it was a pretty enjoyable process as far as interviews go, If you wow them on the interview and get the job then you consent to a drug test and background/credit check. It's a lot to do in a little bit of time. But worth it to work at a great company.