I applied online and later contacted to conduct a phone interview. A few days after that, I was asked to have a Skype interview (with same person), complete a writing test, and then I spoke with another senior level regional manager over the phone. The CM position is a remote roll, so all interviews were held over the phone or Skype. The hiring manager was very communicative via email and kept me in the loop through the entire process. I did go about 2 weeks without hearing anything back, but that was over Christmas.