I received a initial phone call from HR Assistant asking if I was still interested in the position, then a week later I received a follow up phone call interview with another Customer Service Manager who also detailed the position requirements and expectations. The next week I received an in-person interview from 2 Customer Service Managers, Then I received a short phone call from the department Manager of the local San Jose office. Lastly, I received a phone call with the job offer.

Interview took a couple of hours, as several Seniors and Managers came in one after the other. By the end, I was out of questions. But the interview itself is not very hard--know your basics, a time you were challenged, a time you made a mistake, a time you dealt with a difficult question, etc.--they are most looking to make sure you 'fit' and will mesh well with the team.