I did a phone interview and an in person interview. They were awesome. They took time to explain every detail about the job, gave a tour of the facility, and were interested in who I was as a person as well.

Sent my resume to a temp agency in the Nashville area. The following day I Had an in person interview with them. That evening i took a tying test as well as a simulation test for general call center procedures and duties. About 4 days later I completed a phone interview with Zander Insurance and within a few hours had a scheduled time for an in person interview for the following day. I met with the HR VP she was very friendly but got right down to business. After the interview was over she gave me a brief tour of the facility. Within an hour i received a phone call and was offered the position.