A few days after applying I received an email from HR to schedule an initial phone interview for around 30 minutes. This call was very easygoing and there was just general questions about my experience and what I done in previous roles that would apply to this role. At the end of the call, the interviewer said she would like to setup an on-site interview in the next couple of days. Before the onsite interview I was sent a task by email to setup a demo account on Zendesk and to find out two or three features that I liked about the software and then to talk about these for about 10 minutes during the onsite interview. I had this demo with two of the senior managers within the company and they we had a 40 minute interview talking about my experience and how I'd fit in within the company and any qualifications I had. All questions were pretty straight forward. After this there is a 20 minute written test and then there is another interview with two customer advocates. The chat with these was a lot more informal and laid back. After this I was sent one more task by email to use their software to setup certain features and then had a video call with one of the senior colleagues where they changed some of the settings of your program and you had to troubleshoot. This was again pretty straight forward and not too difficult. That day I was sent another email offering me the job!

The interview process took about 2 weeks - a phone call with HR and the interview onsite. On the phone, the HR made questions about experience, behaviour questions as "Tell me about technical case you had and what troubleshooting steps you took". She also described me the role and gave information about perks in the company. For the onsite interview I had to prepare a presentation of the platform for 20 min. The interview took 2 h without break. In the first hour I was talking to 2 team leads mostly about the role - how I understand it, why I want to get it. You can easily find lots of information about the role and platform in their blog and using YT videos. There were also questions about my experience, after this we moved on to my presentation. Then, I was given a a written test for 20 min to check my native and English language. The second part of the onsite interview seemed pretty odd to be as I was interviewed by 2 peers for about 30-40 min. As the main goal of such talk was to understand whether we fit each other, I expected more relaxed conversation. Instead, I was the 3rd time asked questions regarding my experience and "tell me about time when you had a technical case". At the end, I didn't have time to know more about the peers themselves and ask them all the questions that I had. In a few days, I received an email telling me that they wouldn't proceed with my CV. The HR phoned me later to share feedback on what went wrong - the features I suggested weren't complex enough (I would like to mention here that the position is not technical although they ask for technical experience) and that I didn't demonstrate enough interest in the role as I was asking about a higher role and how fast the promotion in the company is. Overall, the whole process of the interview was good, there wasn't any questions that would make you feel as if you were at an exam. The HR was pretty fast at replying, the atmosphere in the office was friendly, and I enjoyed the fact that feedback was shared with me. Advise for the company: -Please, change the way of the interview with peers. I was also interested in understanding if the team suits me. I didn't have time to know them better, to ask all my questions. Also, I don't really get a reason for the 3rd interview with the same questions about my experience, that were made by my potential colleagues. -The position is pretty basic, so for most interviewed people questions about promotion would be expectable, otherwise they're not interested in staying in the company for long.