The interview process was very good. The interviewer asked an assortment of questions about your style of management, how you would make a difference to the business, what makes a great customer service experience.

Applied via a former colleague and it took 2 months for HR to reach out to me. After first phone interview, I was brought in for an in-person meeting with the hiring manager, which went well. After that, I was scheduled to interview with an additional three people, which felt excessive. Required me to take a lot of time off work. Was told by HR that I was one of the final candidates, last step was to take a computer test to evaluate working styles. Very strange test - in recap call, felt like I had to defend myself against a computer, even though their own employees had liked me enough to pass me on to next round five times by this point. HR requested that I send an online link to my references to fill out, which I did. After all this, I never heard back from them. Found it very disrespectful to have clearly reached the final rounds of the hiring process, and then get radio silence.