Dr. Marcela Serrano, Peaks Region medical director of primary care, is not just a doctor, she's a visionary advocate for Latina empowerment. With a fervent dedication to breaking down barriers, she's taking part in initiatives to encourage Latina girls to pursue higher education. Through these efforts, she's not only transforming individual lives but also shaping a brighter future for entire communities. Recently, Dr. Serrano presented at Latina Village, an annual event focused on developing leaders, elevating the voices of Latinas, and increasing the number of successful Latina professionals and entrepreneurs who graduate college. Dr. Serrano shared her personal journey as a graduate of the University of Chihuahua School of Medicine in Mexico. She obtained her specialty in family medicine in Las Cruces, New Mexico, and has a subspecialty in gynecology from the University of Illinois in Peoria. She joined legacy SCL Health in 2012 and stayed until 2017. After working for Denver Health, she rejoined the organization in 2019. Dr. Serrano said if she could give one piece of advice to Latina girls it would be persistence and networking. She explained how as a female minority, doors don’t always open as easily, so you must try over and over again. “I always tell people that if someone tells you no, ask why, and really listen to their feedback because it will only help you improve and get you closer to the goals you’ve set for yourself,” she said.
As we celebrate Pride Month, let’s embrace the beauty of diversity and the strength it brings to our communities. 🌈 This month, we honor the LGBTQ+ community and reaffirm our commitment to equality, inclusion, and health for all. #PrideMonth #InclusionMatters #TakePrideInYourHealth
Congratulations to Rob Allen, president and CEO at Intermountain Health, for being recognized as one of Becker's Healthcare's great leaders in healthcare for 2024! 🎊 The leaders featured on this list are using innovative digital technology, novel care delivery approaches, and creative care solutions to shape the future of healthcare. Rob has led organizations in urban and rural markets, and at Intermountain, he's built an operating model to align the health system across all markets. He expanded an existing model to connect teams across the health system and launched an internal campaign to simplify caregiver work. He is on the boards of Tellica, Caritas, and Intermountain Ventures, and he is board chair of Castell and Intermountain Medical Holdings NV.
At just 15 years old, Jacob Packer is a force to be reckoned with. He’s not your typical teenager – he’s a champion mountain biker, an avid golfer, and shares his musical talents performing in a choir. But behind his infectious smile lies a remarkable story of resilience and courage. Learn more about Jacob's inspiring journey and how he's defying the odds, with the support of our caregivers at Primary Children's Hospital.
It’s been 100 days since we opened the second campus of Primary Children’s Hospital in Lehi, UT, the most important event for children of the Intermountain West in over a century. Here’s what our first 100 days has looked like by the numbers: 👨⚕️ 16,311 Clinic Visits 🧔 4,092 Patients 🩺 1,503 Surgical Cases 🚑 4.455 Emergency Department Visits We have had an outpouring of support from our community, with over 134 donations and 117 volunteers serving in 18 different departments. Just last month, volunteers provided 1,231 hours of service at the hospital. Therapy dogs have visited our patients 408 times. "As I look back on our first 100 days, what fills me with the greatest sense of pride is the culture that we have intentionally built from Day One," said Lisa Paletta, president, Intermountain Primary Children’s Hospital, Miller Family Campus. "It’s a culture rooted in compassion, collaboration, and a shared sense of purpose. It drives us to swim outside our lanes and go where needed, focusing on our patients and serving each other as caregivers. I am honored to be on the inaugural Primary Children's Miller Campus team with you! We have an amazing journey ahead as we expand and enhance the services we provide on our beautiful campus while placing the needs of the child first and always." Watch our caregivers at Primary Children's Hospital Miller Campus celebrate this milestone with D.J. Jazzy Jeff and the Fresh prince of Bluffdale.
We’re excited to share that Intermountain Health has been recognized as a Top Workplace for 2024 in Colorado, Montana, and Nevada, earning us the coveted Top Workplace gold badge! 🥳 Top Workplaces is the nation’s most credible employer recognition program. Considerations for this award are based solely on the feedback our caregivers offered through the Top Workplace experience survey administered in February 2024. Top Workplace selections for 2024 in Utah will be announced in the fall of 2024. Intermountain is: ✔️ Among the top 10 companies recognized by Lee Enterprises (Montana). ✔️ In the top 66 companies recognized by The Review-Journal and Business Press (Nevada). ✔️ Within the top 150 companies recognized by the Denver Post (Colorado). In addition to these local awards, both Intermountain and Select Health have received recognition from USA Today, for having cultures of excellence embedded in the company's purpose and values. “Happy caregivers equal positive experiences for our patients and members,” said Heather Brace, chief people officer. "These Top Workplace awards are a testament to the dedication and passion of our caregivers at all levels of the organization to improve our work culture. It’s hard work, innovation, and a commitment to continuously improving each day. We celebrate these achievements and at the same time look forward to continuing to improve the caregiver experience, so we truly are a top workplace for all.”
Hear from Greg Matis, chief legal officer, on how he sees our value of We do the right thing in action at Intermountain Health: “I’m proud of our collective commitment to do the right thing. In my quarter of a century representing Intermountain Health, this inspiring value has pointed the way through thousands of difficult and complex matters. Doing the right thing simplifies our efforts. Our patients and members and their loved ones place great trust in us at some of their most vulnerable moments. We owe it to them, and to each other, to act with compassion and integrity in all that we do. And, of course, we’re not perfect. A good test of our ethics is how we show up when something has gone wrong. Doing the right thing means we identify, own, and apologize for our mistakes — we do everything we can to learn from them and to make things right for those we serve. That’s an indispensable part of helping people live the healthiest lives possible.” #WeDoTheRightThing
When parents come up to you in a grocery store and hug you, 20 years after saving their child, you know you’ve had a career of impactful moments. This happens regularly to Stephen Minton, MD, who has specialized in neonatology for more than 47 years. In his current role as medical director of the Intermountain Health Telehealth Neonatal Critical Care Program, he splits his time between the Neonatal Intensive Care Unit (NICU) and assisting urgent situations through telehealth. Dr. Minton is passionate about teaching his staff every step of the way. When he does rounds, he includes the entire team. He’ll have someone on the team present the patient to him, ask the questions, and offer suggestions. Sometimes it takes the team hours to complete rounds, but no one complains. At the end, they all fully understand each patient and the care they need to provide, and chances are, they learned something new along the way. Dr. Minton believes in trusting his staff, and in return, they trust him. Working together, they develop a culture of trust and delegation, and the team knows when they need to get him intimately involved with more serious situations. It’s a priority for him to create a culture of family. To support a continuous learning environment, he created a series of 40 one-hour lectures he shares with the staff over time. “You learn by stories, not by facts, so I have a million stories and I use them, and people remember them,” said Dr. Minton.
We remember and honor the brave hearts who gave their lives for our nation. Their courage and sacrifice ensure our freedom and stand as a testament to their love for our country. Let’s take a moment to reflect on their heroism and cherish the peace and liberty we enjoy today. #MemorialDay #HonorAndRemember
Each week, Brenna Seitz, an occupational therapist at Saint Joseph Hospital in Denver, takes horseback riding lessons in Firestone, CO. Last month, she was practicing jumps when her riding partner, 55-year-old Ken, slumped over and fell off his horse. Brenna is certified in Basic Life Support (BLS) and CPR but had never performed it on a person. Another rider called 9-1-1, and the operator helped Brenna count as she performed compressions. She continued CPR for 12 minutes until the paramedics arrived and transported him to the hospital. It took 4 more minutes in the ambulance before they could get his heart to beat on its own. Brain scans at the hospital confirmed Ken suffered no neurological deficits, which, after his heart, was the first thing everyone was concerned about. He’s a healthy, active guy with a genetic predisposition that caused 80-100% blockages in four arteries he wasn’t aware of because he didn’t have any noticeable symptoms. “Brenna is a real hero,” said Ken. “Statistically, I’m told I shouldn’t be alive and am extremely fortunate to have no neural losses. Because of the high-quality CPR she performed, and because she stuck with it for so long, I’m still here, and I suffered no brain or even any heart muscle damage from the event. She knew exactly what to do and how to do it correctly and didn’t hesitate to help me. She impressed every doctor, nurse, and staff person who read my chart. It’s a miracle I’m alive.”
