At Zendesk, leadership development isn’t just something we talk about – it’s something we invest in. Our Manager Acceleration Program 2026 landed in four cities, Austin, San Francisco, Dublin, and Pune, and it covered everything from self-awareness to strategy to building the kind of teams people actually want to work on. We learned together, connected across cities, and each location gave back to their local community along the way, hygiene kits with Uplift Texas in Austin, family supplies with Compass Family Services in San Francisco, play packs for kids in hospital with Children in Hospital Ireland in Dublin, and school kits with Seva Sahayog Foundation in Pune. This is what an AI-first company with a lot of heart looks like!
The future of leadership is changing – and we’re here for it. This October, Zendesk managers around the globe came together for our Manager Accelerator Program. They honed essential leadership capabilities - expanding their professional networks, finding new and more effective ways to empower their teams, and positioning themselves at the forefront of the new opportunities AI brings. We believe growth here isn’t just encouraged - it’s woven into our everyday operating rhythms. At Zendesk, you’ll sharpen your skills, grow alongside exceptional peers, and gain career-defining experience that prepares you to step confidently into the future of work.
Our latest Global Impact Report is here — highlighting our commitment to being a responsible business leader in AI for service. In 2024, Zendesk: • Supported nonprofit and social impact partners with AI-powered tools and hands-on expertise, helping them deliver faster, more effective support. • Stayed committed to reducing emissions across our entire value chain, pushing for progress that lasts. • Made a real difference in the communities where our teams and customers live and work. • Expanded access to career development opportunities, as our employees lead AI innovation. Explore the progress we’ve made — and where we’re headed next: https://zdsk.co/46JxfPw
Social Impact Week at Zendesk was global, local, and impactful. Across 13 offices and 3 virtual events, hundreds of volunteers partnered with 18 nonprofits — packing meals, mentoring students, supporting families, and more. The projects looked different in every city, but the message was the same: When we lead with empathy, our impact multiplies. Thank you to everyone who gave their time and energy to make this week truly meaningful. 💚
We’re officially a Great Place To Work® in 2025! 🎉 This recognition comes directly from our people. Globally, 82% of employees say Zendesk is a place where they feel valued, empowered, and inspired to do their best work — and 92% said that when joining, you’re made to feel welcome. That spirit is what earned us Certification™ in 18 countries this year, proving our culture shines across the globe — from Austin to Mexico to Pune. Great Place To Work® award is a reminder of what we’re building together — a workplace where everyone can thrive.
We’ve got another reason to celebrate! Zendesk was named Best Overall CX Solution and Most Innovative Product at the CX Today Awards 2025. What makes this award meaningful? Our people. Every day, teams across Zendesk come together to make customer service simpler, faster, and more human - and this recognition is proof of that impact. These awards show that when we innovate together, the industry takes notice. We’re excited to keep pushing what’s possible and creating experiences that make a real difference for our customers.
Big news: Zendesk just earned a five-star spot on Newsweek’s list of America’s Greatest Workplaces for 2025! This recognition is based on feedback from hundreds of thousands of employees and millions of reviews, looking at things like leadership, integrity, pay, work-life balance, and more. Zendesk earned a five-star rating and a spot among the top workplaces in the U.S. What makes this award special? It reflects what life at Zendesk is really about: - Work that feels meaningful, powered by both AI innovation and human connection - Opportunities to grow your skills and your career - A supportive community where people have your back If you’re looking for a place where you can do your best work and and feel supported while doing it — we’d love to meet you! Explore open roles: zendesk.com/careers
We’re delighted to be named one of Jobgether’s 2023 Top 100 Flexible Employers, thanks to our digital first approach and dedication to employee wellbeing. Every day, thousands of Zendesk employees in fully flexible roles choose to work from home, a Zendesk workspace, or somewhere else–because we know great work happens anywhere. Check out current opportunities to join our team: https://jobs.zendesk.com/ #LifeAtZendesk
Please join us in welcoming Tom Eggemeier as our interim CEO. Leadership at Zendesk may be changing, but we remain committed to continuous product innovation and customer success.
After more than 15 years, Mikkel Svane has stepped down as CEO of Zendesk. Cheers to you, Mikkel. 🥂 Thank you for your visionary leadership and so many laughs along the way. Change is ever-present, but the beliefs that Zendesk was founded upon will remain core to our DNA.
