Company Overview

At the Chocolatier Ltd, we craft some of the finest chocolates in the world, blending art, flavour, and innovation. Recognised for our experimental approach to fine chocolate, our mission is to change the world one chocolate at a time by investing in farmers, wildlife, our people and supporting their professional growth.

Office Coordinator & Administrative Assistant

The Chocolatier Ltd, Hitchin

The Chocolatier is a growing premium chocolate business supplying luxury retail and corporate clients across the UK. As the business continues to grow, we are looking for a highly organised, proactive and detail-focused person to support the smooth running of our day-to-day workflow and office coordination.

This role is central to keeping customer orders, scheduling, communication, administration and internal systems running smoothly across the business, helping free up leadership and production time to focus on growth, creativity and customer experience.

Key ResponsibilitiesOrder & Workflow Coordination

• Handling customer orders once confirmed
• Logging confirmed orders onto the production calendar / future ERP system
• Coordinating customer communication throughout the order journey
• Supporting smooth communication between production, packing and office teams
• Supporting courier coordination and delivery updates where required
• Helping maintain organised workflow across departments

Administration & Office Support

• Supporting office organisation and day-to-day administration
• Handling incoming enquiries and general office coordination
• Supporting the Managing Director with administrative coordination, meeting notes and follow-up actions
• Support MD with professional diary in conjunction with personal diary.
• Supporting HR administration including holidays, sickness and staff records

Systems & Finance Support

• Maintaining ERP accuracy, organisation and data integrity
• Uploading purchase orders, invoices and internal records into company systems
• Coordinating supplier orders and maintaining purchasing records
• Supporting Xero bookkeeping administration
• Supporting payroll administration

Marketing & Business Support

• Supporting marketing coordination and blog content
• Supporting social media scheduling
• Supporting sales prospecting via email, including 3rd party sales platforms
• Assisting with process improvements and internal systems development

And as per business' needs.

About You

We are looking for someone who:

• Is highly organised and detail-focused
• Enjoys bringing structure and calm to busy environments
• Communicates professionally and confidently
• Is proactive, reliable and able to work independently
• Can manage multiple tasks and priorities effectively
• Takes pride in accuracy and following tasks through to completion
• Is comfortable learning new systems and processes
• Works well as part of a close-knit team
• Enjoys helping different parts of a business stay organised and connected

This role would suit someone who enjoys coordination, planning and keeping things running smoothly behind the scenes within a growing business.

Experience with Xero, ERP systems or administration within a manufacturing or food environment is helpful, but not essential.

Role Details

• Full-time, 40 hours per week
• Monday to Friday
• Typical hours 8:30am–4:30pm
• Office-based in Hitchin
• Salary: £28,000-30,000 per annum
• Probationary period applies

What We Offer

• Friendly and creative working environment
• Opportunity to grow with an expanding premium food brand
• Staff discounts and plenty of chocolate perks
• Genuine opportunity to shape and improve systems and workflow within the business

To apply, please send your CV along with a short note about yourself and why the role interests you.

Pay: £28,000.00-£30,000.00 per year

Benefits:

• Company events
• Employee discount

Application question(s):

• What values are most important to you in your approach to work?
• What makes a good office administrator?

Experience:

• Office Admin: 3 years (required)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person