As a Junior Customer Operations Specialist, you play a crucial role in ensuring smooth and accurate customer service execution within a highly automated and complex supply chain environment. You support order processing, customer communication, and issue resolution while gaining hands‑on experience across multiple digital platforms and supply chains. This role provides the perfect foundation for developing a career in Customer Operations and Supply Chain.
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What we offer
Vacancy description
As Junior Customer Operations Specialist, you support the Customer Operations team in delivering reliable, high‑quality service for the customers within the Opco Netherlands within the Europe organization. Working in a functional team setup, you contribute to the daily execution of the Order‑to‑Cash process, ensuring accurate order entry, validation, and flow monitoring across digital channels such as EDI, web portals, and robotic processes.
You actively monitor delivery and system outputs, identify discrepancies, and collaborate with internal teams to resolve issues that impact customer satisfaction. You communicate with customers and logistics partners to provide proactive updates and manage expectations.
This role also offers the opportunity to support continuous improvement initiatives, often IT‑related, by identifying process gaps and contributing to optimization and automation efforts. Through involvement in system testing, documentation, and cross‑team routines, you build strong foundational knowledge of end‑to‑end supply chain processes and integrated digital systems.
For thousands of people every day, we are more than just a dairy company. To our farmers, our employees, the communities we serve, the businesses we work with and the people to whom we bring happiness, FrieslandCampina means something more. For them it's not just about what we do, but who we are.
We value talented people from any background who want to contribute to something bigger than themselves. We encourage all of our employees to make decisions that benefit our entire company. At FrieslandCampina we own our own career and act accordingly. We trust you to make a difference in your job and influence the bigger picture. Working at FrieslandCampina means you are contributing to a better world.
You become part of the Customer Operations Team in the Cluster in Amersfoort. You work closely with colleagues across different Customer Operations teams, Customer Supply Chain, IT, Logistics, and external customer platforms.
Een inspirerend doel
Een coöperatieve cultuur
Een tastbare impact
Jouw groei is onze groei
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