About the Business

At ResMed , we pioneer innovative solutions that help people live healthier, higher‑quality lives by treating and managing sleep apnea, COPD and other chronic conditions. Our cloud‑connected medical devices and out‑of‑hospital software platforms empower patients, healthcare professionals and caregivers across more than 120 countries to deliver care where it matters most — at home.

We’re passionate about creating a supportive and inclusive work environment and are looking for people who bring positivity, empathy and a strong customer‑first mindset to everything they do.

About the Role

As a Retail Sales Assistant / Sleep Coach , you’ll play a vital role in supporting customers on their health journey. This is an excellent opportunity for someone with a strong background in customer service or retail who is ready to step into the healthcare space.

You’ll combine retail, education and care — helping customers understand their therapy, troubleshoot concerns and feel confident using their equipment.

No healthcare experience required — comprehensive training is provided.

Key Responsibilities

• Respond to customer enquiries in‑store and over the phone
• Investigate and help customers problem‑solve therapy and equipment issues
• Provide set‑up, ongoing support and education to ensure therapy compliance
• Fit customers for masks and recommend the most suitable options based on training
• Educate customers on the safe and effective use of medical equipment
• Drive sales of new or additional services, including phone‑based follow‑ups on trials and testing results
• Maintain the presentation and cleanliness of the retail store and displays
• Process payments, manage the cash float and complete banking duties
• Manage trial and sales stock, including inventory control and re‑ordering
  

About You

To be successful in this role, you’ll bring:

• Previous experience in a busy retail or customer service environment
• A warm, caring approach and the ability to provide outstanding customer interactions
• Strong communication skills and the ability to adapt your style to meet individual needs
• Empathy, compassion and the ability to remain calm under pressure
• Active listening skills with a solutions‑focused mindset
• A strong work ethic, reliability and honesty
• The ability to work autonomously as well as collaboratively within a team
  

Healthcare or healthcare retail experience is advantageous but not essential — we’re looking for the right attitude and a genuine willingness to learn.

Why Join ResMed?

• Full training provided — we invest in your development
• Meaningful work — make a real difference to people’s lives every day
• Career exposure — gain experience in a growing, innovative healthcare industry
• Employee benefits including an Employee Assistance Program to support your mental fitness
• Supportive team environment within a global organisation
  
  

If you’re enthusiastic, motivated and excited by the opportunity to build a career that blends customer service with healthcare, we’d love to hear from you.

Apply now and help improve lives — one good night’s sleep at a time.