Field Service Project Manager - Brazil

PURPOSE OF THE JOB:
Under the direction of the Field Service Manager the Field Service Project Manager provides after
sales service.
Coordinates the administrative, contractual, technical and commercial aspects of field service
projects, from inquiry to final billing and collection.
Produces service income for Elliott Company.
Responsible for multidisciplinary projects that normally involves multiple Elliott products and
departments as well as non-Elliott products. On major projects may directly supervise and provide
project management at a customer's site for the installation, commissioning, overhaul,
rerate/mods, and troubleshooting of Elliott and other OEM equipment in line with the
requirements of a Field Service Project Manager. As such incumbent should possess related
engineering knowledge to be able to direct projects from inception (quote stage) to
commissioning as well as ensuring project execution within budget.
Activities require a wide range of independent action and decision making
Travel requirements expected to be 50%

BACKGROUND / EXPERIENCE:
Requires a Bachelor’s degree in Mechanical Engineering or a similar field with ten to fifteen years
of field service project management experience; or equivalent combination of education and
experience on steam turbines, process compressors, steam turbine generators and auxiliary
equipment, including knowledge of industry standards. Must possess thermodynamic aptitude,
mechanical aptitude for rotating machinery as well as some system controls knowledge. Able to
read and understand technical drawings, blueprints, layouts and schedules as well as to write up
technical reports and work method statement. Familiar with not only all Elliott product lines but
those of other manufacturers.
Capable of handling contractual, commercial and administrative aspects of field jobs related to
turbo machinery industry in an international environment. Supervisory skills needed to direct and
coordinate teams of 50 or more lead engineers/representatives and labor assigned to projects.
Organized, self-motivated and flexible with the ability to cope with a wide variety of tasks,
environment, cultural diversity, health and safety systems and forms of contract.
Good communication skills, both verbal and written. Profound knowledge of the English
language. Able to interact and nurture strong working relations with internal and external contacts
as well as manage conflict resolution.
Computer skills - MS Software including MS Projects, Lotus Notes.
Presentation skills.
Selling skills with field-oriented background.

SPECIFIC JOB RESPONSIBILITIES/COMPETENCIES
Job responsibilities are to handle all the commercial, contractual and administration aspects of
various types of both Elliott and non-Elliott projects, such as but not limited to:
Performs work in line with company guidelines as described in the quality and HSE management
systems.
Review project inquiries and take necessary coordination with Sales, Field Service and other
departments concerned.
Conduct a site survey as required for technical and commercial proposal.
Prepares and issues technical proposals including work scope, project plan and manpower plan
for Field Service projects.
Prepare and collect cost data of projects’ man-hours, material and equipment necessary for
project implementation so that Sales team can make a commercial proposal.
Technically support Sales and Sales representatives in presenting proposal to Customers.

Take an active role in conducting necessary meeting including site surveys with customers while
projects are being implemented.
Prepare necessary risk assessments and rigging studies for the projects.
Conducts internal order coordination meetings with all stakeholders.
Mobilizes labor and material resources for Field Service projects, including supervising,
coordination and scheduling of subcontractors for both major and minor Projects.
Initiates project order entry and issue corresponding purchase orders both internal and external.
Track extras (working time, material, etc.).
Performs internal project management.
Takes an active role in ensuring all work is performed in a safe manner to prevent injury to
personnel and equipment including preparation and conducting of toolbox talks.
Performs planning, technical detailing and work method statement for all projects in order to
establish the work requirements to be performed.
Brief team upon commencement of projects on commercial and technical detail.
Manage projects within planned man-hours and financial budgets.
Initiates order amendment request.
Makes courtesy calls to check inventories, promote parts sales, inspect new shipments and sell
service in conjunction with service sales engineer.
Keeps Field Service Manager promptly and thoroughly informed on all work performed, quality,
performance and equipment problems and customers reaction to equipment.
Responsible for contributing new ideas to improve product design and appearance, enhance
company service and eliminate troubles.
Provides assistance on rotating equipment training programs.
Provides support to all department activities as directed by Field Service Operations
management.
Plans and conducts investigation of complex rotating equipment troubles and takes corrective
action.
Resolve Company’s liability in failure claims or checks validity of customer’s claims.
Initiates action to prevent the occurrence of any nonconformity relating to the product, process,
and the quality system.
Perform advance planning to avoid delays and reduce profits. Define problems expeditiously and
make critical decisions, involving upper management, as necessary.
Performs work in line with ISO 9001 Quality System.
Establishes quality and documentation requirements for projects.
Debriefs team upon completion of assignment, establishes internal lessons learned and initiates
any action or continuous improvement items, including implementing and communication of
improvements learned.
Direct the execution of invoicing on progress payment orders by monitoring order progress
against contractual milestones.
Assist in the collection of monies owed when necessary.
Attend project close out or lessons learned meeting with customer.
Performing self-assessment of all assignments to establish improvements relating to the product,
process or quality system.
Keeps Aftermarket Sales personnel promptly and thoroughly informed on all immediate and
future sales potential.
Promotes customer good will through effective communication and cooperation with customer's
personnel.
Warranty handling and maintaining log.
Makes required service reports promptly and completely noting particular instances with dates
and names of persons connected with these events.

Gerente de Projetos de Field Service – Brasil

• Revisar as consultas do projeto e assumir a coordenação necessária com Vendas, Serviço de Campo e

outros departamentos envolvidos.

• Realizar um levantamento do local conforme necessário para proposta técnica e comercial.
• Elabora e emite propostas técnicas, incluindo escopo de trabalho, plano de projeto e plano de mão de

obra para projetos de Field Service.

• Preparar e coletar dados de custo de horas-homem, materiais e equipamentos necessários para a

implementação do projeto para que a equipe de vendas possa fazer uma proposta comercial.

• Suporte técnico a Vendas e representantes de Vendas na apresentação de propostas aos Clientes.
• Assumir um papel ativo na realização de reuniões necessárias, incluindo pesquisas no local com os

clientes enquanto os projetos estão sendo implementados.

• Preparar avaliações de risco e estudos de rigging necessários para os projetos.
• Condução de reuniões internas de coordenação de pedidos com todas as partes interessadas.
• Mobiliza recursos trabalhistas e materiais para projetos de Field Service, incluindo supervisão,

coordenação e programação de subcontratados para projetos maiores e menores.

• Inicia a entrada de pedidos de projeto e emite pedidos de compra correspondentes, internos e externos.
• Acompanhe extras (tempo de trabalho, material, etc.).
• Realiza gerenciamento interno de projetos.
• Desempenha um papel ativo em garantir que todo o trabalho seja realizado de maneira segura para

evitar ferimentos ao pessoal e equipamentos, incluindo a preparação e condução de conversas sobre a
caixa de ferramentas.

• Realiza planejamento, detalhamento técnico e declaração de método de trabalho para todos os

projetos, a fim de estabelecer os requisitos de trabalho a serem executados.

• Briefing da equipe no início dos projetos de detalhamento comercial e técnico.
• Gerenciar projetos dentro das horas de trabalho planejadas e orçamentos financeiros.
• Inicia a solicitação de alteração do pedido.
• Faz visitas de cortesia para verificar estoques, promover vendas de peças, inspecionar novas remessas

e vender serviços em conjunto com o engenheiro de vendas de serviços.

• Mantém o Gerente de Serviço de Campo pronta e minuciosamente informado sobre todos os trabalhos

realizados, problemas de qualidade, desempenho e equipamentos e reação dos clientes aos
equipamentos.

• Responsável por contribuir com novas ideias para melhorar o design e a aparência do produto,

melhorar o serviço da empresa e eliminar problemas.

• Fornece assistência em programas de treinamento de equipamentos rotativos.
• Fornece suporte a todas as atividades do departamento, conforme indicado pelo gerenciamento de

operações de serviço de campo.

• Planeja e conduz a investigação de problemas complexos de equipamentos rotativos e toma medidas

corretivas.

• Resolver a responsabilidade da Empresa em reclamações de falha ou verificar a validade das

reclamações do cliente.

• Inicia ações para evitar a ocorrência de qualquer não conformidade relacionada ao produto, processo e

sistema de qualidade.

• Realizar planejamento antecipado para evitar atrasos e reduzir lucros. Defina os problemas

rapidamente e tome decisões críticas, envolvendo a alta administração, conforme necessário.

• Executa trabalhos alinhados com o Sistema de Qualidade ISO 9001.
• Estabelece requisitos de qualidade e documentação para projetos.
• Informa a equipe após a conclusão da tarefa, estabelece as lições aprendidas internamente e inicia

qualquer ação ou itens de melhoria contínua, incluindo a implementação e comunicação das melhorias
aprendidas.

• Dirigir a execução do faturamento em ordens de pagamento em andamento, monitorando o progresso

da ordem em relação aos marcos contratuais.

• Auxiliar na cobrança de valores devidos quando necessário.
• Participar do encerramento do projeto ou das lições aprendidas com o cliente.
• Realizar autoavaliação de todas as atribuições para estabelecer melhorias relacionadas ao produto,

processo ou sistema de qualidade.

• Mantém o pessoal de vendas de pós-venda pronta e completamente informado sobre todo o potencial

de vendas imediato e futuro.

• Promove a boa vontade do cliente por meio de comunicação e cooperação eficazes com o pessoal do

cliente.

• Manuseio e manutenção de log de garantia.
• Faz relatórios de serviço necessários de forma rápida e completa, anotando casos particulares com

datas e nomes de pessoas relacionadas a esses eventos.