Trainee Service Advisor/Coster – Dungannon

Interested in starting a career in customer service with a premium brand?

We have an exciting development opportunity for an enthusiastic individual to join our busy and friendly front-of-house Service Team in Dungannon.

Our team is proud to have been awarded Customer Service Team of the Year for two consecutive years by Mercedes-Benz Vans.

As a Trainee Service Advisor/Coster, you will play a key role in delivering an exceptional customer experience, providing support and guidance throughout the vehicle repair process.

Contract/Hours

• Monday to Friday: 08:00 – 17:00 (42.5 hours per week)
• Saturdays: 1 in 4 rota (08:00 – 14:00), paid at time and a half with the opportunity for additional hours once competent to do so

Key Responsibilities

• Act as the first point of contact for customers, making a strong and positive impression
• Prepare and plan vehicle bookings efficiently
• Handle customer enquiries via face-to-face, telephone, and email
• Provide clear explanations of required services, including costs and timeframes
• Maintain high standards of communication throughout the customer journey
• Prepare job packs via the eWIP system, including recall checks and updating Truckfile
• Invoice for the repair work carried out on vehicles
• Liaise and build rapport across all internal departments
• Support internal and external audits to maintain dealership standards
• Stay up to date with products, services, and industry developments

Essential Criteria

• Positive attitude with a strong willingness to learn
• Willingness and ability to drive vehicles on the dealership site
• Good IT skills and ability to learn new systems quickly
• Strong attention to detail and accuracy
• Excellent communication skills (written and verbal)
• Confident and professional manner
• Ability to work effectively in a fast-paced environment
• Passion for delivering outstanding customer service

Benefits:

• Mercedes-Benz uniforms provided
• Group profit share scheme
• Generous annual leave entitlement that increases with service
• Employee activities & events to recognise going the extra mile
• Birthday day off for 2026 with birthday gift and long-service awards
• Ben – Employee Assistance Programme
• Death in service benefit

If you want to be part of an award-winning customer service team apply today!!!

Send an up-to-date CV to Gillian McCrudden at gmccrudden@mbtvni.co.uk, visit our careers website or contact 028 90 831 944 for more information.

Pay: £23,500.00-£26,500.00 per year

Benefits:

• Free parking
• On-site parking
• Profit sharing

Work Location: In person