Global Operations

Search Operations Specialist - Spanish Speaking

Location
:

Sao Paulo

Employment Type
:

Regular

Job Code
:

A01863

Responsibilities

Our Search Operations team supports our efforts to address objectionable or disturbing content which could include images of violence, animal cruelty, hate speech, violent extremism, or content that exploits or endangers children. The team plays a vital role in analysing user searches and search strategy optimization to ensure a positive and safe user experience for our community.

To eliminate any doubt, this role involves reading, viewing, listening and examining user-generated content to ensure they comply with community guidelines.
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Content includes images, video, text related to every day life, but they can also include (but are not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.
It is possible that this role will be exposed to harmful content on a daily basis.

Responsibilities

• Manage content operation and strategy optimization for search features, ensuring productivity and accuracy meet business requirements.
• Prioritize quality and safety of content from the search side, deeply understanding and monitoring business progress to facilitate product function optimization.
• Collaborate with supervising departments to optimize working standards and conduct relevant policy and SOP training.
• Demonstrate effective cross-team communication skills and take ownership of project tasks.
• Conduct regular assessments on search quality according to evaluation standards, providing feedback and suggestions for policy improvement.
• Stay updated with search trends and algorithm changes, implementing adjustments as necessary for optimal search performance.
• Undertake additional compatible and related responsibilities as required by the project.

Please submit your CV in English.

Qualifications

Minimum Qualifications

• Proficiency in Spanish and English is required to collaborate with global partners, including cross functional teams based in Spanish-speaking regions. These interactions include leading and participating in meetings that are conducted in Spanish as well as corresponding in chat or emails.
• Knowledgeable about search engines, with familiarity in social media platforms.
• In-depth understanding of local culture and internet usage habits.
• Flexibility to work on projects outside of core expertise as needed and ability to manage multiple projects at the same time.
• Ability to work on potentially variable shift patterns, including weekends, evenings, and nights, ensuring availability for five out of any seven days per week.
• Willingness to work with sensitive and potentially disturbing content.

Preferred Qualifications

• Bachelor’s degree and above or equivalent.
• Excellent communication and collaboration skills.
• Solid analytical skills including data analytics, learning ability, problem-solving skills, adaptability and attention to detail.
• Proficiency in common office software, with search operation experience preferred.
• Ability to work effectively with cross-functional teams and stakeholders in multiple locations and timezones.

Job Information

About ByteDance Brazil

ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok.

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Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

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We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

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Diversity & Inclusion

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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at

https://tinyurl.com/RA-request