Club Host & Operations Assistant

Grayfields Sports Pavilion, Jesmond Gardens, Hartlepool TS24 8PJ

Full-time or Part-time positions available.

Mornings, evenings & weekends required. Staff rota times 6.30 am to 10.15 pm.

About One Club

We’re building a new home for padel in Hartlepool.

7 indoor courts - A warm clubhouse - Good games. Open doors.

One Club is being built for the could-go-pro-ers and the just-having-a-go-ers. For people who love sport, good company, and staying for “one more drink” after the match should’ve finished 20 minutes ago.

Now we’re looking for someone to help bring the place to life.

Not just run the desk.

Help shape the atmosphere.

The role

This is a hands-on role at the centre of the club.

Some days you’ll be helping players find games. Some days you’ll be filming content courtside. Some days you’ll be making coffee, cleaning glass, sorting scoreboards or helping run a tournament.

No two shifts will feel the same.

You’ll be one of the first faces people see when they walk through the door, so warmth, energy and attitude matter just as much as experience.

What you’ll be doing

Front of house & clubhouse

• Welcoming players and helping the club feel alive from the moment they arrive
• Helping with bookings, questions and day-to-day player support
• Serving drinks, coffees and simple food/snacks
• Keeping the clubhouse clean, warm and ready for people to stay a little longer.

Community & content

• Capturing simple day-to-day content for Instagram, TikTok and Stories
• Posting short updates, reminders and results into WhatsApp groups
• Helping players find games and introducing people at similar levels
• Supporting leagues, socials, ladders and tournaments

Courts & operations

• Keeping courts, glass, nets and social areas clean and presentable
• Checking changing rooms and shared spaces throughout shifts
• Reporting maintenance issues early
• Helping set up and pack down events and club nights

About you

You don’t need to be a padel expert.

But you do need to enjoy people, sport and being part of a team.

You’ll probably suit this role if:

• You’re naturally friendly and comfortable talking to new people
• You notice the little things that make places feel welcoming
• You’re happy jumping between jobs without ego
• You can confidently use a phone for short-form content and social posting
• You like busy environments and being around sports
• You’re available early mornings, evenings and weekends

Bonus points if you’ve worked in:

• hospitality
• gyms/leisure
• racket sports
• events/community roles
• social media/content

What you’ll get

• The chance to help build One Club from day one
• Free/discounted padel
• Staff access to socials and events
• Training in club operations, customer experience and event running
• A role that mixes sport, hospitality, community and content
• A genuinely fun place to work with good people around you

Pay & benefits

Full-time (part-time available)

£21,000–£27,000 depending on experience

Plus:

• staff discounts
• pension
• paid training
• holiday allowance

Closing date for applications is 15 June, with interviews and open days between 25 and 28 June.

Pay: £21,000.00-£27,000.00 per year

Benefits:

• Company events
• Discounted or free food
• Employee discount
• Free parking
• On-site parking

Application question(s):

• This role includes regular evenings and weekends. Are you able to work:

Mornings (from 6.30 am), Evenings (approx 4–11 pm) and Weekends (at least one day most weekends)

• Do you live within a 30‑minute commute of Grayfields Pavilion in Hartlepool, and are you able to reliably travel to early and late shifts?
• In 3–5 sentences, tell us about any experience you have in hospitality, sport, leisure or customer‑facing roles.

What parts did you actually enjoy the most?

• This job includes cleaning courts and club areas, moving equipment, and tidying changing rooms, as well as serving customers.

How do you feel about that mix of jobs, and what makes you a good fit for it?

• Imagine it’s a busy evening. Some players are new and look a bit lost, others are regulars at the bar.

In a few sentences, describe what you’d actually do in your shift to make sure everyone feels welcome and looked after.

• Part of the role is taking quick videos/photos on your phone for social media (nothing fancy – just real moments from the club).

How comfortable are you with that, and can you share any examples (personal or work) where you’ve done something similar?

• Why do you want to work specifically at a padel club in Hartlepool, and what do you think you’d bring to One Club that most applicants won’t?

Work Location: In person