Overview
Serve as the main point of contact for clients, maintaining strong and professional relationships.

• Handle communications via email and WhatsApp to provide clients with updates, answers to queries, and project-related information.
• Address client concerns and provide timely solutions via messaging platforms, ensuring a high level of customer satisfaction.
• Organize and coordinate client meetings, follow-ups, and regular check-ins to keep them informed about project progress.
• Provide real-time support and assistance to clients using WhatsApp for urgent queries and feedback.

Required Skills

• Strong written and verbal communication skills, especially through email and WhatsApp.
• Excellent customer service skills with a problem-solving attitude.
• Organizational and multitasking abilities to manage multiple client communications simultaneously.
• Proficiency in using email communication tools and messaging platforms (WhatsApp).
• Ability to maintain clear and concise communication, even for complex information.
• Good interpersonal skills to build and maintain client relationships

Preferred candidate profile

• Bachelor's degree or equivalent experience in Business, Marketing, or related fields.
• Previous experience in client communication or customer service roles.
• Ability to work independently and as part of a team to ensure client needs are met.

Role: Operations Support

Department: Customer Success, Service & Operations

Employment Type: Remote

Education

UG: B.Sc - Bachelor of Science in Data Science, Computer Science and Technology, Information Technology (IT), B.A - Bachelor of Arts in English, BE.

Job Type: Full-time

Pay: From ₹8,000.00 per month

Benefits:

• Health insurance

Work Location: In person