About the role:

We are looking to appoint a fulltime Customer Service Reception Assistant with additional administrator duties to join our team at our West Suffolk House office in Bury St Edmunds.

The role will involve welcoming visitors that are attending pre-booked appointments or Council meetings. Supporting customers to access the relevant Council support, including promoting the use of self-serve options and providing digital assistance if needed. Transactional and administrative tasks to support the wider Customer Services Team.

What you will need:

As the first point of contact the successful candidate must have previous experience of customer service and delivering an admin role, be helpful, courteous and professional at all times. You will need to use your own initiative as well as working effectively with the wider team. You must possess good organisational skills and the ability to work under pressure.

You must have excellent IT skills and the ability to effectively manage your workload according to business priorities. Training will be provided for the various systems we use.

Why work for us? Our benefits include:

• Holiday entitlement of 25 days, increasing to 29 days after 5 years (pro rata if part time) plus bank holidays (with an option to buy up to 10 extra days each year subject to approval)
• Generous pension scheme – contribute between 5.5% and 6.8% (depending on your salary) and the council will contribute 16.4%
• Life assurance – a payment of three times your annual salary
• flexible working options to enable work/life balance
• agile working - ability to work in the office and from home
• access to a unique employee benefits package which includes discounts and cashback on supermarkets, high street shops, holidays, mobile phones, electrical goods, savings and loan schemes and many other products and services
• Salary sacrifice benefits including Cycle to Work scheme, Tusker Leased Car Scheme and SmartTech (buy the latest tech products interest free and repay through your monthly salary)
• Rail and bus staff discounts
• A range of Health and Wellbeing initiatives including an employee assistance programme
• Discounted membership at Abbeycroft Leisure centres
• A culture of learning inspiring staff to focus on continuous learning
• Modern office accommodation

For more information:

For an informal discussion and further information please contact Jennifer Nwankwere, Customer Service Team Leader on 01284 757121.

Closing date: Sunday 21 June 2026

Interview dates: Monday 29 June and Wednesday 1 July 2026

West Suffolk Council has been rated in the top 10 district councils for climate action (Climate Scorecards 2023) and as a member of UK100 has demonstrated its commitment to a rapid transition to Net Zero with Clean Air in our communities. The council has declared a climate and biodiversity emergency and is committed to working towards net zero emissions by 2039.