Key ResponsibilitiesWorkshop Operations

• Manage daily workshop and service center operations.
• Ensure timely vehicle delivery and quality repairs.
• Monitor workshop productivity and efficiency.
• Maintain service process as per company standards.
• Ensure proper job allocation to technicians.

Customer Satisfaction

• Handle customer complaints and service-related issues.
• Maintain high customer satisfaction and retention.
• Ensure proper communication with customers regarding repair status.
• Improve customer experience during vehicle servicing.

Team Management

• Supervise service advisors, technicians, and workshop staff.
• Conduct staff training and performance monitoring.
• Maintain discipline and teamwork within the department.
• Prepare duty schedules and manpower planning.

Revenue & Business Growth

• Achieve workshop revenue and labor targets.
• Increase service sales, accessories sales, and AMC packages.
• Monitor parts consumption and service profitability.
• Promote value-added services.

Quality & Compliance

• Ensure proper implementation of safety standards.
• Maintain workshop cleanliness and tools management.
• Follow company and manufacturer guidelines.
• Monitor quality control and final inspection process.

Reporting & Documentation

• Prepare daily and monthly service reports.
• Maintain records of customer feedback and workshop performance.
• Coordinate with management for operational improvements.
• Monitor warranty claim processing and documentation.

Required Skills

• Strong leadership and team handling skills.
• Good communication and customer handling abilities.
• Knowledge of automobile service operations.
• Problem-solving and decision-making skills.
• Computer knowledge and reporting skills.
• Ability to work under pressure and achieve targets.

Pay: ₹25,000.00 - ₹40,000.00 per month

Work Location: In person