Job Summary

We are seeking a motivated and customer-oriented Technical Support Executive to join our team. In this role, you will be responsible for providing technical assistance to our clients, troubleshooting issues, and ensuring a high level of customer satisfaction.

Key Responsibilities

• Provide prompt and courteous technical support to customers via phone, email, chat, or remote access, resolving issues related to software functionality, installation, and usage.
• Identify, diagnose, and troubleshoot software issues, escalating complex problems to higher-level support or development teams when necessary.
• Assist customers by providing clear and accurate instructions on how to use the software, leveraging your knowledge of the product and its features.
• Maintain detailed records of customer interactions, issues, and resolutions in the support ticketing system, ensuring transparency and continuity.
• Assist customers with software updates and upgrades, ensuring they are aware of new features and improvements.
• Conduct online training sessions or webinars to help customers better understand the software and its capabilities.
• Gather and document customer feedback to identify common issues, suggesting improvements to the product and support processes.
• Stay updated with the latest developments in the company’s software products and services, as well as industry trends and best practices.

Qualification

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

Experience

• Minimum of 1-3 years of experience in technical support or a related role.
• Experience in supporting software applications, preferably within the HRM or enterprise software space.

Benefits

• Competitive salary and commission structure.
• A dynamic and supportive work environment.

Job Location : Chhatrapati Sambhaji Nagar formerly known as Aurangabad.
Salary: As per the company standards.

Please mention the position you are applying for in the subject field of your e-mail. Mail your latest CV to talent@InfoGird.com