About The Role

This is the first software engineering hire at Otonomee and a key role in building the company’s AI capability and platform. You will report to the CTO, with a dotted line to the Product Builder.

You will design, build, and ship AI-powered applications end-to-end — spanning backend, data, APIs, and lightweight UI — while establishing the foundation of the Enterprise AI Platform on Azure.

In the early phase, this role is highly hands-on. You will turn ambiguous business problems across multiple teams into working solutions using AI-native development tools. As the team grows, the role will evolve toward platform architecture, integrations, and technical leadership.

Why This Role

This is an early and high-impact founding engineering role in a company building its AI platform from the ground up. You will take ownership of how AI applications are designed, built, deployed, and scaled across a real CX client environment.

You will work hands-on across the full stack — from backend and data to APIs and lightweight UI — shipping production-ready AI solutions end-to-end. With direct exposure to leadership, you will play a key role in shaping the technical foundation of the business while owning delivery from concept to production in a fast-moving, AI-native environment.

Your profile

What You`ll Be Doing

AI Application Development

• Build and ship end-to-end AI applications (backend, data, APIs, UI)
• Turn ambiguous problems into working software quickly
• Use AI-native tools to accelerate delivery
• Apply key AI patterns (RAG, agents, prompt engineering, evaluation)

Platform & Infrastructure

• Build and scale the AI Platform on Azure (multi-region)
• Own core components: APIM, identity, networking, observability, data
• Establish CI/CD,IaC, testing, and deployment standards

Integrations

• Integrate with internal and third-party systems (CRM, CX platforms)
• Work with tools like Zendesk, Genesys, Intercom, Microsoft 365
• Build APIs, webhooks, and event-driven systems

Security & Compliance

• Embed GDPR, ISO 27001, SOC 2 (and others) into the platform
• Partner with Security/GRC on data protection and accesscontrol

Collaboration & Operations

• Partner with Product on roadmap and build-vs-buy decisions
• Document systems, architecture, and processes
• Monitor production systems and improve performance, cost, and reliability

About You

Engineering & AI

• Proven experience shipping full-stack applications end-to-end
• Hands-on with AI/LLMs (e.g. Azure OpenAI, OpenAI, Anthropic)
• Experience with RAG, vector databases, and agent-based systems
• Confident using AI-native dev tools to accelerate delivery

Technical

• Strong backend skills (Python, C#/.NET, or Node.js)
• Working frontend capability (React, Next.js, or similar)
• Experience with Azure and cloud architecture
• Familiar withIaCand CI/CD pipelines

Systems & Scale

• Experience integrating SaaS platforms via APIs/events
• Understanding of production systems and reliability
• Working knowledge of security and compliance frameworks

Mindset & Communication

• Comfortable as a founding engineer in an early-stage environment
• Strong product thinking and problem-solving ability
• Clear communicator across technical and non-technical audiences
• Self-sufficient, proactive, and effective in remote teams

The following are desirable but not required:

• Experience with CX platforms (Zendesk, Intercom, Genesys)
• Startup/scale-up experience
• Experience building internal platforms or tools
• Exposure to compliance-heavy environments

Why us?

• Fully Remote work based in Ireland
• A competitive salary
• Benefits
• Equipment provided
• Home office allowance
• Online Gym and Wellbeing Studio
• The opportunity for professional growth
• Fun company events and team outings
• Autonomy and Responsibility

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About us

Otonomee is an award-winning Customer Management Outsourcing business delivering scalable, tech-driven, and people-focused solutions. Over the past year, we were proud to win the CCMA Best Employee Engagement Award and to rank number 10 in the Deloitte Fast 50. Through our remote-first operating model, we help organisations optimise customer interactions, reduce costs, and increase efficiency, combining automation and data-driven insight with a strong human focus.

Founded in 2020 by Aidan and Hilary O’Shea, Otonomee was created to challenge the traditional “big city, big building” BPO model. Instead, we offer a nimble, bespoke service that isn’t limited by contact-centre capacity. Our flexible approach allows us to scale quickly, respond to seasonal or product-led demand, and support clients wherever their markets take them.

Otonomee is built to be better for people, partners, and the planet. We have been a certified B Corp since September 2023 and were recently recognised as an EY Entrepreneur of the Year finalist. In just five years, we have grown to more than 650 employees, representing 55 nationalities across Europe, America and Asia.

We work with leading Irish and major US technology and e-commerce brands with complex global needs, supporting them with high-quality, premium customer experiences.

At Otonomee, equality, diversity, and inclusion are central to how we operate. We foster a culture of dignity, respect, and openness, where different perspectives are valued and everyone is encouraged to be curious, bold, and heard. Together, we grow.