Craftware
4,5
Service Performance Analyst / Lead
Remote
Proven track record of improving Consumer Service performance through effective KPI analysis and actionable insights. Private medical care (Luxmed or PZU).…
mais de 30 dias
Vagas de performance analyst – Remote Vagas – Remote Vagas na empresa Craftware – Remote
Salários da empresa Craftware
Avaliações de funcionários da empresa Craftware Experiência de entrevista da empresa Craftware Trabalhando na Craftware

Craftware

4,5

Service Performance Analyst / Lead

Remote

Remote work

Regular / Senior

Analityk

Responsibilities

Serve as Analytics SME and primary PoC for all matters related to GCR Service Performance.
Regular monitoring of Service Performance’ critical KPIs against targets, proactively communicating significant deviations, investigating root cause and suggesting corrective actions.
Attending regular business reviews and other forums to present insights and recommendation to drive improvements that elevate our service performance.
Holding GCR members accountable for implementing agreed-upon changes based on insights.
Works closely with Analytics Product team & VoC process owner Capture & prioritise product demand for GCR Service Performance.
Continuous monitoring of Service Performance metrics relevance and accuracy, revamping those that become inaccurate or outdated.
Responsible for team’s adoption & education of Service Performance metrics & dashboards.
Support Global Consumer Relations key initiatives with ad/hoc data analytic research within GCR Service Performance scope.
Perform benchmarking exercises against competitors and industry standards.

Required Qualifications

Proven track record of improving Consumer Service performance through effective KPI analysis and actionable insights.
Strong data storytelling skills with the ability to translate complex analyses into clear, compelling business narratives.
Advanced analytical capabilities with experience working on complex, high-volume datasets to uncover trends and patterns.
High attention to detail ensuring accuracy and consistency across analyses, dashboards, and presentations.
Self-driven and proactive mindset, demonstrating ownership, initiative, and the ability to work independently with minimal supervision.

We offer

B2B contract,
Daily support from team leaders,
Dedicated certification budget,
Assistance in defining and support in your development path,
Benefits package,
Integration trips/events.

Benefits

Integration events
Private medical care (Luxmed or PZU)
Life insurance (Unum or PZU)
Sports card Multisport
Employee referral programs
Psychological support
Offices in Warsaw and Lodz
English language classes
Budget for technical certificates
Discount on Orange products
Co-financing of boat trips

Nikoletta Wiśniewska

Recruitment Specialist

Who's responsible for this recruitment?

Have any questions?

Nikoletta Wiśniewksa

Ver avaliações da empresa

Trabalhar aqui não precisa ser um segredo

Entre na sua conta para conferir avaliações autênticas, classificações sigilosas e dados de salários antes de se candidatar.

4,5

Recomendam para outras pessoas

Craftware

4,5

Service Performance Analyst / Lead

Remote

Craftware

4,5

Service Performance Analyst / Lead

Remote

Remote work

Regular / Senior

Analityk

Responsibilities

Serve as Analytics SME and primary PoC for all matters related to GCR Service Performance.
Regular monitoring of Service Performance’ critical KPIs against targets, proactively communicating significant deviations, investigating root cause and suggesting corrective actions.
Attending regular business reviews and other forums to present insights and recommendation to drive improvements that elevate our service performance.
Holding GCR members accountable for implementing agreed-upon changes based on insights.
Works closely with Analytics Product team & VoC process owner Capture & prioritise product demand for GCR Service Performance.
Continuous monitoring of Service Performance metrics relevance and accuracy, revamping those that become inaccurate or outdated.
Responsible for team’s adoption & education of Service Performance metrics & dashboards.
Support Global Consumer Relations key initiatives with ad/hoc data analytic research within GCR Service Performance scope.
Perform benchmarking exercises against competitors and industry standards.

Required Qualifications

Proven track record of improving Consumer Service performance through effective KPI analysis and actionable insights.
Strong data storytelling skills with the ability to translate complex analyses into clear, compelling business narratives.
Advanced analytical capabilities with experience working on complex, high-volume datasets to uncover trends and patterns.
High attention to detail ensuring accuracy and consistency across analyses, dashboards, and presentations.
Self-driven and proactive mindset, demonstrating ownership, initiative, and the ability to work independently with minimal supervision.

We offer

B2B contract,
Daily support from team leaders,
Dedicated certification budget,
Assistance in defining and support in your development path,
Benefits package,
Integration trips/events.

Benefits

Integration events
Private medical care (Luxmed or PZU)
Life insurance (Unum or PZU)
Sports card Multisport
Employee referral programs
Psychological support
Offices in Warsaw and Lodz
English language classes
Budget for technical certificates
Discount on Orange products
Co-financing of boat trips

Nikoletta Wiśniewska

Recruitment Specialist

Who's responsible for this recruitment?

Have any questions?

Nikoletta Wiśniewksa

Ver avaliações da empresa

Trabalhar aqui não precisa ser um segredo

Entre na sua conta para conferir avaliações autênticas, classificações sigilosas e dados de salários antes de se candidatar.

4,5

Recomendam para outras pessoas

1 vaga de Performance analyst – Remote

Integration events

Private medical care (Luxmed or PZU)

Life insurance (Unum or PZU)

Sports card Multisport

Employee referral programs

Psychological support

Offices in Warsaw and Lodz

English language classes

Budget for technical certificates

Discount on Orange products

Co-financing of boat trips

Trabalhar aqui não precisa ser um segredo

Integration events

Private medical care (Luxmed or PZU)

Life insurance (Unum or PZU)

Sports card Multisport

Employee referral programs

Psychological support

Offices in Warsaw and Lodz

English language classes

Budget for technical certificates

Discount on Orange products

Co-financing of boat trips

Trabalhar aqui não precisa ser um segredo