LEMNIS

Position: IT Support Engineer

Full-time, Primarily Remote

Salary: $90,000 - 110,000 DOE

Join our team at Lemnis! Lemnis is a public charity dedicated to harnessing transformative change to expand learning for all. We are excited to announce a new opportunity for an IT Support Engineer to join our innovative, forward-thinking, and growing organization. At Lemnis, we are committed to fostering a collaborative and inclusive work environment where every team member can thrive. If you are passionate about expanding learning for all, eager to make a meaningful impact, and ready to take on new challenges, we would love to hear from you. Apply now and be a part of our journey!

Position Summary

At Lemnis, we believe that the world is changing in exciting ways. It's up to us to create more equitable, flexible, and learner-centered systems that empower young people to rise to the challenges and opportunities of the future. The IT Support Engineer plays a critical role in supporting a rapidly evolving technology landscape shaped by Lemnis’ ongoing mergers and acquisitions. Operating within a modern, cloud‑first environment, this role provides advanced technical support across hardware, software, identity, and infrastructure systems while navigating the unique challenges of integrating diverse tools, platforms, and organizational practices. Success in this position requires comfort with fast‑paced, ambiguous problem spaces and the ability to take full ownership of issues from diagnosis through resolution.

This engineer will support SaaS platforms, endpoint devices, identity systems, collaboration tools, and network connectivity across a distributed workforce. In addition, the role contributes to automating IT operations, strengthening security posture, and ensuring technology reliability as newly acquired organizations transition into Lemnis’ unified identity and cloud‑standardized architecture. It is an ideal position for someone who thrives in dynamic environments, proactively solves problems, and embraces accountability as Lemnis continues to scale and integrate its collective companies.

Core Responsibilities

End-User Technical Support

· Provide day-to-day technical support for employees across the organization.

· Troubleshoot operating system, application, identity, and connectivity issues across Windows and macOS environments.

· Manage and resolve incidents and service requests through the organization's IT Service Management (ITSM) platform.

· Provide remote support using secure remote access tools and endpoint diagnostics.

· Escalate complex infrastructure issues to MSP or engineering teams when required.

· Coordinate device logistics for onboarding and offboarding of team resources

Identity and Access Management

· Administer user identity systems such as Microsoft Entra ID or similar identity providers.

· Support Single Sign-On (SSO), Multi-Factor Authentication (MFA), and role-based access control.

· Provision and deprovision user accounts across SaaS platforms through identity automation workflows.

· Assist with conditional access policies, security monitoring, and identity lifecycle automation.

SaaS Platform Administration

· Administer and support collaboration platforms such as Google Workspace, Slack, Zoom, and project management tools.

· Support SaaS integrations, user provisioning, and application configuration.

· Assist with API-based integrations and automation where applicable.

· Monitor SaaS platform performance and troubleshoot application access issues.

Automation and Operational Improvement

· Assist with automation of IT processes using PowerShell, scripting tools, or workflow automation platforms.

· Support integrations between IT systems including identity platforms, ticketing systems, and asset management tools.

· Contribute to improving operational efficiency by identifying opportunities to automate repetitive support tasks.

Documentation and Knowledge Management

· Create and maintain internal documentation, troubleshooting guides, and knowledge base articles.

· Document system configurations, operational processes, and escalation procedures.

· Contribute to building an internal self-service knowledge portal for employees.

Required Skills and Experience

Technical Skills

· Administration of Windows and macOS operating systems

· Experience with Microsoft 365 / Entra ID identity management / Google Workspaces

· Understanding of SaaS administration and cloud-based collaboration platforms

· Endpoint management tools such as Intune, Jamf, or similar

· Experience with MFA, SSO, and identity lifecycle management

· Basic networking knowledge including DNS, and Wi-Fi troubleshooting

· Familiarity with ITSM platforms such as Jira Service Management, Zendesk, or ServiceNow

· Experience with endpoint security tools, antivirus, and device compliance policies

· Exposure to scripting or automation using or workflow tools

Professional Skills

· Strong troubleshooting and analytical skills

· Ability to communicate technical information to non-technical users

· Strong documentation and organizational skills

· Customer-focused approach to IT support

· Ability to prioritize and manage multiple support requests

Preferred Experience

· A minimum of 3-7 years of IT support or technical operations experience

· Experience supporting remote work environments

· Experience working with cloud-managed infrastructure

· Experience working with MSP-supported environments

· Experience working with AI, AI Agents, and Agentic Workflows

Preferred Education

· Bachelor’s degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related technical field (or equivalent hands‑on experience supporting cloud‑based and SaaS‑centric environments).

· Relevant technical certifications are strongly preferred, including (but not limited to):

• Microsoft certifications (e.g., MD‑102, SC‑900, AZ‑900, or MS‑102)
• Google Workspace Administrator Certification
• Jamf 200/300 or Intune‑focused endpoint management certifications
• ITIL v3/v4 Foundation for IT service management best practices
• Identity & Access Management (IAM) coursework focused on Entra ID / SSO / MFA
• Automation or scripting fundamentals (PowerShell, Bash, Python)

Pay: $90,000.00 - $110,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Education:

• Bachelor's (Preferred)

Experience:

• IT support or technical operations: 3 years (Required)

License/Certification:

• Microsoft certifications (Preferred)
• Google Workspace Administrator Certification (Preferred)
• Jamf 200/300 or Intune focused endpoint mgmt (Preferred)
• ITIL v3/v4 Foundation (Preferred)
• Identity & Access Management (IAM) coursework (Preferred)
• PowerShell, Bash, Python exp (Preferred)

Work Location: Remote