We are seeking a Operations Process Engineer (Industrial Engineer) to drive operational efficiency through process optimization, workflow design, and systems enhancement. This role contributes to building scalable business operations by evaluating existing processes, improving system utilization, and developing practical solutions that support organizational growth in a technology-enabled environment.

The successful candidate will work closely with multiple departments to create streamlined, sustainable, and well-documented processes that enhance consistency, productivity, and readiness for expansion.

Key Responsibilities

• Evaluate current operational workflows and identify opportunities to improve efficiency, quality, and scalability.
• Develop and refine business processes that support organizational objectives and evolving operational requirements.
• Create and maintain process maps, workflow diagrams, standard operating procedures (SOPs), and related documentation.
• Participate in system enhancement, automation, and digital transformation initiatives.
• Support the implementation and optimization of technology solutions, including AI-enabled and automation tools.
• Collaborate with stakeholders across Product, Engineering, Human Resources, Finance, and Operations to understand business needs and process requirements.
• Establish and monitor key process indicators to measure effectiveness and operational performance.
• Contribute to continuous improvement efforts by recommending and implementing process enhancements.
• Ensure business processes are properly documented and aligned with operational, audit, and compliance requirements.
• Assist in developing operational frameworks that support business growth and future international initiatives.

Qualifications

• Bachelor's Degree in Industrial Engineering.
• Demonstrated experience in process improvement, operations management, business systems, or related functions.
• Experience working within SaaS, technology, digital services, or system-driven environments is preferred.
• Background in leading or participating in process optimization projects is an advantage.
• Exposure to workflow automation, AI-enabled solutions, data analytics, or system integration initiatives is a plus.
• Strong analytical thinking and structured problem-solving abilities.
• Knowledge of process mapping methodologies, workflow analysis, and continuous improvement principles.
• Capable of converting complex operational processes into clear and actionable documentation.
• Effective communicator with the ability to work across different teams and functions.
• Professional, adaptable, and committed to continuous learning.
• Willing to undergo training on company platforms, systems, and evolving business requirements.
• Preferably based in Cagayan de Oro, but not reuiqred.

Job Type: Full-time

Benefits:

• Company events
• Opportunities for promotion
• Work from home

Application Question(s):

• Did you receive any academic achievements or merit awards in high school or college? If yes, state what you received.
• Did you hold any leadership position in a school club or organization in high school or college? If yes, state your position and the name of the club or organization.
• Have you worked in a SaaS, tech, or digital systems environment?
• Do you have experiences that involved process improvement, systems design, or operations?

Work Location: Remote