• We are looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.
• Talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication in English.

Technical Support Responsibilities:

• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at once.
• Testing and evaluating new technologies.
• Conducting electrical safety checks on equipment.

Technical Support Requirements:

• Degree in computer science or information technology.
• Certification in bachelor degree in computer science and software.
• Prior experience in tech support, desktop support, or a similar role.
• Proficiency in Microsoft Windows, Word, Excel and Powerpoint.
• Experience with remote desktop applications and help desk software.
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Good written and verbal communication in English.

Interested candidates, please send your updated resume to careers@tabnova.com