Who are Benifex?

We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in.

Why you should apply

• Influence: A visible, customer-facing role that sits at the heart of delivery, influencing outcomes without being hands-on in execution

• Exposure: Work closely with a wide range of internal teams and customers, gaining exposure across multiple workstreams and priorities

• Learn: Develop strong delivery coordination, stakeholder management and communication skills in a fast-moving environment

• Collaboration: Join a collaborative, supportive culture that values clarity, ownership and continuous improvement

• Sunday Times Best Place to Work 2025 and Best Large Tech Company to Work for 2025

• Work for a profitable, fast-growing market leader in the online reward and employee benefits space

Please note we are unable to offer visa sponsorship and require to people to be based in the UK or Ireland for this position

Great benefits:

£36000- 45000 per annum (depending on experience)

Flexible work – choose a working setup that works for you, our only ask is to see you once a month in the office and you must be based in the UK or Ireland.

Full access to our comprehensive benefits package, including discounts from hundreds of high street brands, salary sacrifice schemes across Finance, Health, Tech, and more

️ 25 days holiday plus your local bank holidays

Your birthday off

️ Two half day wellbeing days

Healthcare cash plan to cover the costs of day-to-day healthcare

Employee Assistance Plan 24/7 365 support

Income Protection (75%) and life assurance (4x salary)

Referral bonuses

Enhanced parental leave package - 26 weeks fully paid maternity leave and 4 weeks fully paid paternity leave

️ Work from Anywhere policy for 90 days

️ Buy and Sell scheme for holidays

£50 monthly allowance to spend on whatever takes your fancy, your very own Benifex card will be topped up at the start of each month!

Role overview

This is an initial 6 month contract.

Responsibilities

• Act as a customer-facing point of contact for delivery coordination, ensuring clear and timely communication

• Coordinate delivery activity across multiple internal teams to support effective planning, prioritisation and tracking

• Maintain simple, up-to-date views of scope, priorities, risks and issues for internal and customer discussions

• Prepare and share regular customer updates covering progress, upcoming work, risks and dependencies

• Prepare and share internal updates on delivery status, capacity and key blockers

• Track actions and follow-ups from customer and internal meetings, ensuring agreed work progresses

• Proactively identify coordination issues or delivery risks and escalate them early to delivery leadership

• Provide additional delivery coordination support to other priority customers or initiatives where capacity allows

What we are looking for

• Experience in a fast-moving, customer-facing delivery, coordination or operational role

• Confidence communicating with customers about progress, priorities, risks and next steps

• Strong organisational skills with the ability to manage multiple actions, dependencies and stakeholders

• Clear, confident written and verbal communication skills

• A proactive, detail-oriented approach with a strong sense of ownership and accountability

Nice to haves

• Experience in SaaS or enterprise customer environments

• Experience using Jira or similar delivery tracking tools to manage and report on work

• Experience working within Kanban or Scrum-based delivery environments

• Experience supporting delivery across multiple teams or workstreams

• Familiarity with customer status reporting, RAID logs or operational dashboards

Even if you don't meet all of the requirements for this role, we encourage you to apply! We are looking for talented and passionate individuals who are eager to learn and grow. We also offer a variety of other roles, so please check out our careers page to see if there is something else that might be a good fit for you.

Our interview process

Benifex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible.

Initial informal call with the Talent team

Online tests in numeracy and logical reasoning

Interview with the hiring manager and a member of the team

Final interview with a senior manager

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are committed to creating a diverse and inclusive workplace where everyone feels welcome and respected. We believe that diversity and inclusion are essential to our success, and we are proud to be an equal opportunity employer.

We are a proud member of the Disability Confident employer scheme.

If you require any reasonable adjustments at any stage during the recruitment process, please let us know with your application.