We are seeking an experienced IT Projects Engineer to the CloudTech24 team. As a Senior IT Projects Engineer, you will be responsible for client onboarding and ad-hoc project work, ensuring seamless implementation and configuration of various IT systems. The ideal candidate should possess extensive knowledge of RMM (Remote Monitoring and Management) and MDM (Mobile Device Management) platforms, as well as Microsoft 365 and Google Workspace best practice setup and configuration, cloud-to-cloud and direct-to-cloud backup solutions and firewall / network infrastructure setup and best practice configurations.
Working hours is 9am-5pm, based in our office in Send, Woking.
You must be in a commutable distance of the office
We are currently not offering sponsorship on this role.
Responsibilities:
- Oversee the onboarding process for new clients, ensuring a smooth transition to our services and systems.
- Plan, execute, and manage IT projects, including infrastructure upgrades, software deployments, and system migrations.
- Collaborate with clients and internal teams to define project requirements, objectives, and timelines.
- Provide technical expertise and guidance throughout project lifecycles, ensuring adherence to best practices and industry standards.
- Conduct thorough system analysis, identifying areas for improvement and proposing suitable solutions.
- Implement and configure RMM and MDM tools to optimise client systems' performance and security.
- Execute data migration projects, ensuring data integrity and minimal disruption to business operations.
- Assist with troubleshooting complex technical issues, both remotely and on-site, to ensure prompt resolution and client satisfaction.
- Collaborate with vendors and suppliers to evaluate and implement new technologies, tools, and services.
- Keep abreast of industry trends, emerging technologies, and best practices to enhance service offerings and maintain a competitive edge.
Qualifications and Skills:
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Proven experience as an IT Projects Engineer or similar role within an MSP environment.
- Strong knowledge of RMM and MDM tools, data migration techniques, Microsoft 365, Google Workspace, cloud-to-cloud and direct-to-cloud backup solutions, Firewall configuration and network infrastructure.
- Excellent problem-solving and troubleshooting skills, with the ability to resolve complex technical issues.
- Strong project management skills, with the ability to manage multiple projects simultaneously.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with clients, team members, and vendors.
- Relevant certifications (e.g. Microsoft 365 Certified: Enterprise Administrator, CompTIA Network+, Cisco Certified Network Associate) are a plus.
If you are a highly motivated IT professional with a passion for delivering exceptional service and possess the necessary skills and experience, we would love to hear from you. Apply today to join our dynamic team and contribute to the success of our clients' IT projects.
Job Types: Full-time, Permanent
Pay: £40,000.00-£45,000.00 per year
Benefits:
- Company events
- Company pension
- Discounted or free food
- Free parking
- Health & wellbeing programme
- On-site parking
Ability to commute/relocate:
- Send GU23 7EF: reliably commute or plan to relocate before starting work (required)
Experience:
- cloud-to-cloud and direct-to-cloud backup solutions: 2 years (required)
- RMM and MDM tools: 2 years (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
