Managing Key Account performance: Closely monitoring operations, leading client meetings, and presenting numbers, results, and action plans strategically.

Process Mapping & Continuous Improvement: Diving deep into the client's operations to map their end-to-end processes. You will apply continuous improvement concepts to identify bottlenecks, optimize workflows, and elevate our partners' experience.

Driving growth strategy: Performing advanced analyses to identify key levers within the B2C vertical and taking ownership of high-impact projects.

Turning data and field experience into action: Generating deep insights from data, research, and frequent operational field visits, connecting real-world scenarios with business decisions.

Cross-functional & Stakeholder collaborator: Partnering seamlessly with external clients and internal teams (Product, Sales, Marketing) to ensure initiative success.

Building business cases: Developing robust models and tracking the performance of new programs to ensure scalability.

A mentor and leader: Scaling our team’s excellence by mentoring junior analysts and sharing best practices.

4+ years of experience in Growth, Ops, Analytics, Consulting, or related fields.

Strong communication and relationship-building skills: the ability to translate complex data into actionable strategic recommendations for KAs and leadership.

Process Vision: Experience with end-to-end process mapping and the application of continuous improvement methodologies.

A highly strategic and hands-on mindset: capable of shifting seamlessly from technical analysis (Excel/SQL) to real-world market execution.

Natural curiosity and a willingness to conduct field visits and operational research.

Technical proficiency in SQL or BI tools (Tableau, Power BI, Looker).

English: Advanced level to consume materials and participate in internal meetings.

Previous experience in e-commerce, logistics or marketplaces.