Customer Service Representative (CSR)

The Customer Service Representative (CSR) will serve as the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Key Responsibilities

• Customer Support: Handle inbound calls, emails, and chat inquiries with professionalism and empathy.
• Issue Resolution: Identify customer concerns, provide accurate information, and resolve issues promptly.
• Order Management: Assist customers with order placement, tracking, and status updates.
• Documentation: Record customer interactions accurately in CRM systems.
• Collaboration: Coordinate with internal teams to escalate and resolve complex cases.
• Feedback Handling: Collect and relay customer feedback to improve service quality.

Qualifications

• Education: High school diploma or equivalent; college degree preferred.
• Experience: Prior experience in customer service, call center, or related field is an advantage.
• Skills:
• Excellent verbal and written communication skills
• Strong problem-solving and organizational abilities
• Proficiency in Microsoft Office and CRM tools
• Ability to multitask and work under pressure

Performance Expectations

• Maintain high customer satisfaction scores
• Ensure timely and accurate resolution of customer inquiries
• Demonstrate professionalism and empathy in all interactions
• Contribute to team goals and continuous improvement initiatives

Work Schedule & Logistics

• Standard office hours with flexibility depending on business needs
• Remote work options may be available based on performance
• Training provided on company systems and processes

Work Location: In person