I personally thought the interview process for this entry level position was very intensive. I had a phone interview with a recruiter, then was given a online personality test and a online job preview of the type of job it would be. I went in and interviewed with two people and then sat down and was made to listen to a customer call and the asked me some questions about how I would handle it. I made it to the second round the same day and interviewed with my potential manager. I didn't get a offer, but I am glad I didn't. After reading the glassdoor reviews about the job and hearing more about the job in person, I knew this job wasn't for me. The job is basically you are the person in the call center helping customers with their issues. They said I would have scheduled breaks and a scheduled lunch.