Applied online and received an email to schedule a phone interview within a week. The recruiter was really nice. At the end of the phone screen, he informed me that he wanted to move forward and sent me an assessment to complete the next day. The first assessment was very simple and only took me about 15 to 20 mins to complete. It was basic grammar, spelling, and punctuation. Once I passed that one, I was sent another one with simulations and personality assessments, That one took about an hr but it still wasn't something that I hadn't seen before. 2 days later I received an email with 3 dates to choose from for an on site face to face interview. I interviewed with a total of 6 people. First was a set of 2 client service managers, 2nd was a set of small business dept managers, 3rd was a tech person I believe to listen to a phone call and assess it, and last was a director, Overall everyone was extremely friendly and I felt comfortable.