Candidatei-me online. O processo levou 2 semanas. Fui entrevistado pela American Express (Orlando, FL) em ago. de 2013
Entrevista
Very intense but friendly. They expect you to research the star method for answering their questions. That is how the questions have to be answered for them to consider you so make sure you study hard on them. They expect you to research that and their questions.
Perguntas de entrevista [1]
Pergunta 1
When have I had to use my service skills in a difficult situation with an upset person.
had three steps. interview with recruiter then had to come in and interview with performance based questions followed that up with a role play sesh. You then had to go on the website confirm everything is correct. then drug test and background check
Not good, they just asked star based behavioural questions and it sucks to remember the pattern . They should change the interview process /pattern.. and also I don’t think they know how to hire a person, shame on them
Fiz uma entrevista na empresa American Express (Toronto, ON).
Entrevista
first interview- behavioral round with talent acquisition on teams
second interview-in person with 2 team leads, 5 behavioral question and scenario based
2 assessments for language and other types of assesments
Perguntas de entrevista [1]
Pergunta 1
how would you handle a caller who asked you to do something against procedures