Phone call, followed by a technical interview, followed by a video generated interview. Interesting process, takes a few weeks to hear back but working with apple is work it, great standard there
Candidatei-me online. O processo levou 2 dias. Fui entrevistado pela Apple (Sacramento, CA) em jan. de 2015
Entrevista
I applied for the Customer relations position with Apple for the at home advisor role on January 14 2015. I got a call January 16 2015. The first call was initially to gice more in depth details about job position and requirements, once I agreed, he asked me a few questions about my experience in customer service. He then face me a date and time the following week for a Skype interview. I interviewed via skype with a recruiter, who then told me she recommended me to move forward with a 2nd interview with a team manager. She sent me an email where I could log on to my Apple jobs profile and sign up for an interview time that was convenient for me. When I interviewed with the team manager, she told me that I could expect a reply in two weeks with whether I was accepted or not. I received a call 4 days later offering me the position contingent on whether the background check had problems or not. The whole thing was very simple and easy.
Perguntas de entrevista [1]
Pergunta 1
The first phone call consisted of questions asking why I wanted to work for apple, and how I heard about the position. Also what my experience was in customer service, and why I want to work in that field.
The first Skype interview, she asked the same questions, but also asked questions to do with have I ever had an experience where I had to work directly with a co worker to resolve an issue, and how did that go? Or how do you handle when a customer is aggressive or angry with you?
The 2nd Skype interview she asked the same questions as before, as you can see it gets repetitive, but also asked me to tell her about a time where an angry customer had an issue that I could not fix, and how to did I handle it? Also how do I make sure I stay focused in an at work environment?
Fiz uma entrevista na empresa Apple (San Antonio, TX).
Entrevista
I first spoke on the phone with a recruiter then scheduled an interview virtually. We role played a series of potential scenarios and they asked some questions. It was pretty straightforward and flowed really smoothly.
Interview questions about culture or apple after that.they check my confidence and trust because it is most important in all company. trust makes us friendly with company and just because of it we all did it very smoothly and enjoy the work