Candidatei-me pessoalmente. O processo levou mais de 1 semana. Fui entrevistado pela Apple (Arlington, VA) em set. de 2024
Entrevista
Use S.T.A.R method when explaining any past experiences that led to a results-driven solution. There are able three to four questions. Always explain how you learned from the result of the customer journey.
Perguntas de entrevista [1]
Pergunta 1
They asked me about customer service and being able to drive results for features like Apple care.
Fiz uma entrevista na empresa Apple (Tysons Corner, VA).
Entrevista
The interaction was smooth and professional, addressing numerous customer-focused questions effectively. I demonstrated excellent troubleshooting skills, efficiently diagnosing issues, and providing clear, helpful solutions. My ability to stay calm and communicate effectively ensured that customer needs were met promptly.
Perguntas de entrevista [1]
Pergunta 1
What is the role you think applied for and what it entails
Fiz uma entrevista na empresa Apple (Rockaway, NJ).
Entrevista
Long and tedious. Had to go through 3 group rounds and one one-on-one. I understand the purpose of it and see that it may weed out applicants who aren't serious about the job. But it's also a retail job and Apple takes itself way too seriously..
Perguntas de entrevista [1]
Pergunta 1
What is an instance where you showed empathy to someone?