Two interviewers; supervisor and manager, one by one interivew. Interview was very straightforward and professional. Basic questions about customer service and problem-solving skills. My background experience is in web development and knew that I was over-qualified for the job, however they chose to continue their search without an exact reasoning. Some questions: why baine? what do you look for in a supervisor? give me a situation where you went above and beyond. explain the steps to troubleshoot a user with no internet connection. what is a team to you? what is your ideal working environment?

Submitted app via LinkedIn. Was contacted by recruiter within a few weeks. After a normal telephone interview, was invited to the local office to participate in an in-person interview. First met with the HR recruiter I had the tele interview with. Then had 4 separate interviews with different members of helpdesk team. Each took about 30 minutes.