There are a few steps to the interviewing process. I was contacted by a recruiter via email a little less than a week after i applied where i had to complete a writing simple with very basic customer service interactions and give my responses. After sending my responses, i was contacted via email the following day to setup a phone interview where we did a customer service interaction role play, if that goes well you’ll move on to an in person interview which i did. In the in person interview, i met with 3 interviewers total. Everyone was extremely nice & friendly 90% of the questions are situation based where you should answer in the STAR method, the questions weren’t intense at all. I personally was just extremely nervous and drew a blank so i did struggle a lot lol . So my advice is to think of all possible situational experiences that relate to customer success and solving problems for customers! Be confident in your answers and have a positive attitude and you’ll do great :)

Pre-screening calls x2 [first with a team member to check language skills, then with Managing Director]. The following week was 4 back to back interviews in 1 day. Mixture of team members, team lead, and Senior leadership. Way too long a process for a junior level role like this.