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      Buscas relacionadas: Avaliações da empresa Block | Vagas da empresa Block | Salários da empresa Block | Benefícios da empresa Block
      Entrevistas da empresa BlockEntrevistas do cargo de Customer Support Representative da empresa BlockEntrevista da empresa Block


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      Entrevista para Customer Support Representative

      24 de fev. de 2014
      Candidato(a) sigiloso(a) à entrevista
      Nenhuma oferta

      Outras avaliações de entrevista de vagas de Customer Support Representative da empresa Block

      Entrevista para Customer Support Representative

      5 de out. de 2018
      Funcionário(a) sigiloso(a)
      Oferta aceita
      Experiência positiva
      Entrevista com nível médio de dificuldade

      Candidatura

      Fiz uma entrevista na empresa Block.

      Experiência positiva
      Entrevista com nível médio de dificuldade

      Candidatura

      Candidatei-me online. O processo levou 3 semanas. Fui entrevistado pela Block em jan. de 2014

      Entrevista

      I applied for the position online through their website. I was contact by Rae (recruiter) asking me to provide a writing sample. It was a handful of mock potential customer questions that needed to be answered - one was in the form of a Tweet and the others were in e-mail format. Every question could be answered using Square's online support website. After I sent that back, Rae contacted me asking when I would be available for a phone interview. I spoke with a member of the support team on the phone (Amy?) and she was very nice. She asked me some very basic questions about my experience and background. I asked her opinions on Square - said she loved working at Square because of their dedication to customers and making commerce easy (that's their "mission statement"). After that, I was contacted by another recruiter, Beth, to set up an in-person interview. I am still in school in North Carolina, which made it difficult for me to find a time to fly to SF to interview without missing classes - they were extremely understanding and instead set up a Skype interview (arranged by a third recruiter - Liz). I spoke with two more members of the support team (Carly & Alex maybe? Names are hard for me). Both were very nice. Carly was very friendly and easygoing - said she liked that I am a self-starter. Alex was a little more critical, but in an evaluative way, not a flippant, "you're-not-good-enough" way. They were a little more in-depth with their questions. They asked me about a time I had worked with a difficult customer and it hadn't turned out well, where I saw Square fitting into my larger career path, what I looked for in a manager, how well I worked in a team, questions like that. They both really love the environment at Square (that seemed to be an overall theme). After that I spoke with another employee (not in support) who asked about why I wanted to work at Square, etc. More of the same. Everyone I talked to seemed to like me and was responsive to what I had to say. All of them also really love the company! Lastly, I spoke with Beth who informed me that they really needed to hire someone immediately. I went through this process mid-January-beginning of February 2014 and am not set to graduate until May. Beth invited me to recontact them closer to my graduation date and see if there is anything available.

      Perguntas de entrevista [4]

      Pergunta 1

      Give an example of a time when a supervisor gave you negative feedback.
      Responder à pergunta

      Pergunta 2

      Give an example of a time when you had issues working in a team.
      Responder à pergunta

      Pergunta 3

      Give an example of a time when you had to work with an introverted team member; how did you manage this?
      1 resposta

      Pergunta 4

      What are you looking to get out of working for Square?
      Responder à pergunta
      10

      Entrevista

      The entire interview process took about 3 weeks. First there was a writing sample they ask for which is very easy. The next step was a phone mock call. I was pretty nervous because I wasn’t sure how the role playing would go but the rep was super friendly and fed me the info before hand & I just navigated through the call showing my customer service skills. It wasn’t really about getting the info right but more so how can u resolve an issue effectively. The last step was in on site interview that lasted about an hour. I met w/ 2 hiring “team leads” for 30min each. The first hiring manager was pretty laid back & did ask basic interview questions but it was more conversational. The 2nd was a little more direct (reading through a list of questions) and his questions were longer/more complex. Overall my experience was great everyone was superb friendly & the office is so awesome!

      Perguntas de entrevista [1]

      Pergunta 1

      Name a time where you used a cross functional process.
      Responder à pergunta
      avatar
      Resposta da empresa Block
      7y
      We're so happy to hear that everyone was friendly, the interview timeline was relatively quick, and that questions adequately assessed your ability to the job well. Well done - welcome to Square!

      Entrevista para Customer Support Representative

      17 de ago. de 2018
      Candidato(a) sigiloso(a) à entrevista
      Saint Louis, MO
      Nenhuma oferta
      Experiência positiva
      Entrevista fácil

      Candidatura

      Candidatei-me por meio de recrutador(a). O processo levou 1 dia. Fui entrevistado pela Block (Saint Louis, MO) em ago. de 2018

      Entrevista

      The interview process is broken down to 3 parts, a face to face to describe your philosophy on customer service. A role playing phone call to see your critical thinking. And a written

      Perguntas de entrevista [1]

      Pergunta 1

      Name a time you received critism.
      Responder à pergunta
      avatar
      Resposta da empresa Block
      7y
      Thank you for taking the time to interview at Square. I'm glad to see that you had a positive interview experience. We hope you will keep us in mind for future opportunities!

      Entrevista para Customer Support Representative

      8 de nov. de 2018
      Candidato(a) sigiloso(a) à entrevista
      Saint Louis, MO
      Nenhuma oferta
      Experiência neutra
      Entrevista fácil

      Candidatura

      Candidatei-me online. O processo levou 2 semanas. Fui entrevistado pela Block (Saint Louis, MO) em ago. de 2018

      Entrevista

      I quickly received a response to my application and followed up with a simple writing sample. I had a phone interview a couple of days later that included a mock phone call, followed by an in person interview about a week later. The in person interview was at the same time as several other interviews. I interviewed with two managers that asked standard interview questions. I thought it went well with the first manager but couldn't get a read from the second. I received a rejection email about a week after the interview but was not given any feedback.

      Perguntas de entrevista [1]

      Pergunta 1

      Why Square?
      Responder à pergunta
      avatar
      Resposta da empresa Block
      7y
      Thanks for taking the time to apply and interview! Hopefully, you'll give us another try in the future. Thanks! If you have any questions, feel free to reach out to glassdoor@squareup.com.