First you have phone interview. Then you nearly spend whole day for the assessment. They put you in groups, lots of scenerios, lots of role play. If you can survive that dog eat dog steps you have a pretty relax interview with one of the seniors there
Perguntas de entrevista [1]
Pergunta 1
Imagine you receive a call from a guest who just arrived to her hotel with her 2 kids after 10 hours flight and hotel can not accommodate the family. How would you talk to her on the phone? Then you and this Senior start to talk to your imaginary phones.
It was very professional and smooth, everyone was so friendly. There were language tests and one of the speaking test were done by my future colleges. The language test was not very difficult.
4 rounds: online test, test on site both in paper and verbal, group intervie if pass HR will contact to set up a meeting in person. After that will conduct an interview day last for a few hours. Candidates will need to do test in papaer and verbal. After that will have a group interview and then a face to face interview with HR recruiter an TL.
Perguntas de entrevista [1]
Pergunta 1
What are your past experiences? Why you applied this position? How you handle difficult customer?